A Comparative Analysis of Quality Management in US and International Universities

Delvin A. Grant · Erhan Mergen · Stanley Widrick

39 citations0/0 files storedTotal Quality Management & Business Excellence

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Management Systems and Quality Improvement Higher Education Governance and Development Quality and Management Systems

Abstract

The paper compares the implementation of quality management programmes of higher education in US and international academic institutions. The comparison is based on the use of formal quality models such as ISO 9000 and Malcolm Baldrige Criteria, Quality-of- Design, Quality-of-Conformance, and Quality-of-Performance. An interesting outcome was the absence of Quality-of-Performance among US universities.

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1995A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings*1999Total quality management in UK higher education institutions 1994Total Quality in Higher Education 1998An innovative approach to make ISO 9000 standards more effective 1998Higher education and total quality management 1999A comparative study of quality practices in higher education institutions in the US and Malaysia 2000Quality management applied to higher education 2002A wider view of business process reengineering

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2011Does internal quality management contribute to more control or to improvement of higher education?

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