References

• 1995A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings*500 cited
• 1999Total quality management in UK higher education institutions362 cited
• 1994Total Quality in Higher Education303 cited
• 1998An innovative approach to make ISO 9000 standards more effective143 cited
• 1998Higher education and total quality management136 cited
• 1999A comparative study of quality practices in higher education institutions in the US and Malaysia129 cited
• 2000Quality management applied to higher education103 cited
• 2002A wider view of business process reengineering83 cited
• 1991Implementing total quality management in a university setting61 cited
• 2000A Longitudinal Study of Total Quality Management Processes in Business Colleges59 cited
• 1998Quality and ISO 9000 in educational organizations56 cited
• 1999Measuring the satisfaction gap: Education in the market-place52 cited
• 2000Going against the national cultural grain: A longitudinal case study of organizational culture change in Turkish higher education39 cited
• 1997Total Quality Management35 cited
• 2000Using Total Quality Processes and Learning Outcome Assessments to Develop Management Curricula