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The concept of user satisfaction in archival institutions

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References

2006From satisfaction to delight: a model for the hotel industry260 cited
1987What Is the Use of Archives? A Challenge for the Profession36 cited
1986Planning for the archival profession : a report of the SAA Task Force on Goals and Priorities14 cited
1985Continuing Education and Information Management: Or, the Monk's Dilemma8 cited

Cited by

2018Global Perspectives on the Challenges and Prospects of Accessing and Using Documentary Heritage5 cited
2022Quality Analysis of Vaberaya.Banyumaskab.Go.Id Website on User Satisfaction on Vaccination Activities in Banyumas District Using Delone and Mclean Success Model5 cited
2022Archives Management and Service Delivery: The Case of Kenya National Archives and Documentation Services2 cited
2018Customer Services at the Library Archives of the National University of Lesotho1 cited
2015Awareness and use of e-journals among the research scholars & faculty members of Banasthali University, Rajasthan: A comparative case study0 cited

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