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Diagnosing information systems success: importance–performance maps in the health club industry
16 references·16 citing·37 second hopsampled
Diagnosing information systems success: importance–performance maps in the health club industry (2001)Diagnosing information systems success: i…Beyond the productivity paradox (1998)Beyond the productivity parad…Analysing information systems evaluation: another look at an old problem (1998)Analysing information systems…Perceived importance of information system success factors: A meta analysis of group differences (1997)Perceived importance of infor…An expanded instrument for evaluating information system success (1996)An expanded instrument for ev…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Rewards to Investors in Innovative Information Technology Applications: First Movers and Early Followers in ATMs (1995)Rewards to Investors in Innov…The Importance‐Performance Matrix as a Determinant of Improvement Priority (1994)The Importance‐Performance Ma…The productivity paradox of information technology (1993)The productivity paradox of i…Measuring the value of information: The information-intensive organization (1993)Measuring the value of inform…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …A review of information systems evaluation: content, context and process (1991)A review of information syste…Strategic planning for information systems (1990)Strategic planning for inform…Changing Patterns or Patterns of Change: The Effects of a Change in Technology on Social Network Structure and Power (1990)Changing Patterns or Patterns…The measurement of user information satisfaction (1983)The measurement of user infor…Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Development of a Tool for Mea…Importance-Performance Analysis (1977)Importance-Performance Analys…Importance and performance in PLS-SEM and NCA: Introducing the combined importance-performance map analysis (cIPMA) (2024)Importance and performance in…Importance-performance analysis: A valid management tool? (2014)Importance-performance analys…IPA–Kano model: A new tool for categorising and diagnosing service quality attributes (2012)IPA–Kano model: A new tool fo…Effects of LMS, self‐efficacy, and self‐regulated learning on LMS effectiveness in business education (2012)Effects of LMS, self‐efficacy…The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services (2011)The Use of Importance-Perform…Enhancing university business curriculum using an importance‐performance approach (2011)Enhancing university business…An effective evaluation model and improvement analysis for national park websites: A case study of Taiwan (2010)An effective evaluation model…A transformation function corresponding to IPA and gap analysis (2009)A transformation function cor…Do airline self-service check-in kiosks meet the needs of passengers? (2008)Do airline self-service check…Applying Importance-Performance Analysis to Information Systems: An Exploratory Case Study (2008)Applying Importance-Performan…Applying importance-performance analysis to compare the changes of a convenient store (2007)Applying importance-performan…The impact of information technology on individual and firm marketing performance (2006)The impact of information tec…Using Importance-Performance Analysis to Evaluate E-Business Strategies among Small Businesses (2005)Using Importance-Performance …Applying Importance-Performance Analysis to Evaluate E-Business Strategies among Small Firms (2004)Applying Importance-Performan…Supply chain performance in transport logistics: An assessment by service providers (2003)Supply chain performance in t…Selection of web sites for online advertising using the AHP (2003)Selection of web sites for on…Restoring our competitive edge (1984)Manufacturing strategy (2001)Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings (2006)Importance–performance analysis in tourism: A framework for researchers (2014)Generalized expectancies for internal versus external control of reinforcement. (1966)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)Computer Self-Efficacy: Development of a Measure and Initial Test (1995)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Diffusion of Innovations 1 (2019)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Validation Guidelines for IS Positivist Research (2004)Richard M. Cyert & James G. March, A Behavioral Theory of The Firm, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1963, 332 s. (1964)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Task-Technology Fit and Individual Performance (1995)The Dynamo and the Computer: An Historical Perspective on the Modern Productivity Paradox (1990)Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending (1996)E-government evaluation: a framework and case study (2003)Information technology and economic performance (2003)The coming of the new organization (2008)Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House (2013)Validating Instruments in MIS Research1 (1989)Strategic use of information technologies in the tourism industry (1998)Alignment Between Business and IS Strategies: A Study of Prospectors, Analyzers, and Defenders (2001)The Resurgence of Growth in the Late 1990s: Is Information Technology the Story? (2000)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)The Knowledge Economy (2004)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Design Science in Information Systems Research1 (2004)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)
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References

  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction2,543 cited
  • 1993The productivity paradox of information technology2,508 cited
  • 1983The measurement of user information satisfaction1,829 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 1990Strategic planning for information systems1,204 cited
  • 1998Beyond the productivity paradox1,007 cited
  • 1990Changing Patterns or Patterns of Change: The Effects of a Change in Technology on Social Network Structure and Power947 cited
  • 1994The Importance‐Performance Matrix as a Determinant of Improvement Priority469 cited
  • 1998Analysing information systems evaluation: another look at an old problem307 cited
  • 1996An expanded instrument for evaluating information system success269 cited
  • 1997Perceived importance of information system success factors: A meta analysis of group differences226 cited
  • 1995Rewards to Investors in Innovative Information Technology Applications: First Movers and Early Followers in ATMs217 cited
  • 1993Measuring the value of information: The information-intensive organization

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178 cited
  • 1991A review of information systems evaluation: content, context and process166 cited
  • Cited by

    • 2014Importance-performance analysis: A valid management tool?339 cited
    • 2024Importance and performance in PLS-SEM and NCA: Introducing the combined importance-performance map analysis (cIPMA)262 cited
    • 2003Selection of web sites for online advertising using the AHP209 cited
    • 2011The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services174 cited
    • 2010An effective evaluation model and improvement analysis for national park websites: A case study of Taiwan153 cited
    • 2012IPA–Kano model: A new tool for categorising and diagnosing service quality attributes137 cited
    • 2009A transformation function corresponding to IPA and gap analysis114 cited
    • 2008Do airline self-service check-in kiosks meet the needs of passengers?111 cited
    • 2004Applying Importance-Performance Analysis to Evaluate E-Business Strategies among Small Firms102 cited
    • 2006The impact of information technology on individual and firm marketing performance93 cited
    • 2012Effects of LMS, self‐efficacy, and self‐regulated learning on LMS effectiveness in business education84 cited
    • 2003Supply chain performance in transport logistics: An assessment by service providers66 cited
    • 2011Enhancing university business curriculum using an importance‐performance approach65 cited
    • 2008Applying Importance-Performance Analysis to Information Systems: An Exploratory Case Study63 cited
    • 2005Using Importance-Performance Analysis to Evaluate E-Business Strategies among Small Businesses51 cited
    • 2007Applying importance-performance analysis to compare the changes of a convenient store43 cited