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Customer Satisfaction with Bank Services: A Multidimensional Space Analysis
1 references·15 citing·44 second hop
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References

  • 1976Bank Selection Decisions and Market Segmentation244 cited

Cited by

  • 2006Determining Relationship Quality in the Development of Business-to-Business Financial Services54 cited
  • 1997Customer needs and front‐office technology adoption52 cited
  • 1996ATM user attitudes: a neural network analysis49 cited
  • 1996Structural equation modelling of overall satisfaction and full use of services for ATMs42 cited
  • 2001New technologies and their impact on French consumer behaviour: an investigation in the banking sector32 cited
  • 1996The Effects of Consumers Age on Overall Satisfaction: An Application to Financial Services31 cited
  • 1992Customer Satisfaction Measurement: Prolonged Satisfaction with ATMs27 cited
  • 2011Student evaluation of e‐service quality criteria in Uganda: the case of automatic teller machines26 cited
  • 2021Energy Center Selection in G7 Industry With Fuzzy MOORA26 cited
  • 2012Does buyer–seller similarity affect buyer satisfaction with the seller firm?24 cited
  • 2013Predicting customers' behavioral intentions toward ATM services20 cited
  • 2016Internet Banking Service Quality, Customer Satisfaction and Customer Loyalty17 cited
  • 2012Consumers’ Behavioral Intentions Toward Self-Service Technology in the Emerging Markets

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15 cited
  • 2009A model of customer e-loyalty in the online banking15 cited
  • 2016Factors Influencing Customer Satisfaction with ATM Banking15 cited