Article1986

THE PRACTICALITY OF BEHAVIORAL OBSERVATION SCALES, BEHAVIORAL EXPECTATION SCALES, AND TRAIT SCALES

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Human Resource Development and Performance Evaluation Psychometric Methodologies and Testing Management and Performance Evaluation

Abstract

The practicality of three appraisal instruments were measured in terms of user preference, namely, behavioral observation scales (BOS), behavioral expectation scales (BES), and trait scales. A questionnaire containing items pertaining to differentiating good from poor performers, objectivity, providing feedback, suggesting training needs, and ease of use was administered to managers and their subordinates. In all instances, BOS were preferred to BES, and in all but two instances, BOS were viewed as superior to trait scales. Trait scales were felt to be as good if not better than BES. A second questionnaire administered to attorneys indicated that BOS would be easier to defend in the courtroom than either BES or trait scales.

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References

1969Experimental Design: Procedures for the Behavioral Sciences.1971Managerial Behavior, Performance, and Effectiveness.1977BEHAVIORAL OBSERVATION SCALES FOR PERFORMANCE APPRAISAL PURPOSES 1982The Relationship of Performance Appraisal System Characteristics to Verdicts in Selected Employment Discrimination Cases 1982EFFECTS OF TRAINING AND RATING SCALES ON RATING ERRORS 1983COMPARISONS OF MANAGERIAL AND EMPLOYEE SATISFACTION WITH A PERFORMANCE APPRAISAL SYSTEM

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2007A Speculative Perspective on the Transfer of Behavioral Science Findings to the Workplace: “The Times They are A-Changin'”1995A Review, an Integration, and a Critique of Cross-Disciplinary Research on Performance Appraisals, Evaluations, and Feedback: 1980-1990 1994Rater Motivation in the Performance Appraisal Context: A Theoretical Framework 1988Evaluating Employee Performance:2009Rating formats and rater training redux: A context-specific approach for enhancing the effectiveness of performance management.1995Dutch Reactions to Behavioral Observation, Behavioral Expectation, and Trait Scales

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