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The perception of organizational climate: The customer's view. · Study

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ArticleThe perception of organizational climate: The customer's view.

Benjamin Schneider1973

Article1973

The perception of organizational climate: The customer's view.

Benjamin Schneider

185 citations·0/0 files stored·Journal of Applied Psychology

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Customer Service Quality and Loyalty Job Satisfaction and Organizational Behavior Organizational Management and Innovation

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References

1979The Social Psychology of Organizations.1971Managerial Behavior, Performance, and Effectiveness.1969The measurement of satisfaction in work and retirement: A strategy for the study of attitudes.2015Organization and Management 1966The Socialization of Managers: Effects of Expectations on Performance 1968Industrial Psychology: Its Theoretical and Social Foundations

Cited by

1986Private and public sector managers: An empirical investigation of job characteristics and organizational climate.2004Supportiveness of Organizational Climate, Market Orientation, and New Product Performance in Chinese Firms 1982Climate: A Reconceptualization and Proposed Model 1972Toward specifying the concept of work climate: A study of Roman Catholic diocesan priests.1999A Review of the ‘Value’ Literature and Implications for Relationship Marketing 1972Organizational climate: Individual preferences and organizational realities.1983AN EMPIRICAL ASSESSMENT OF THE EFFECTS OF AFFECTIVE RESPONSE IN THE MEASUREMENT OF ORGANIZATIONAL CLIMATE*

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Year1973

Typearticle

Published1973-06-01

VenueJournal of Applied Psychology

ISSN-L0021-9010

Languageen

Citations185

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1037/h0034724

openalex_workW2000937185

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