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Service Innovation in Hong Kong: Attitudes and Practice
7 references·16 citing·40 second hop
Service Innovation in Hong Kong: Attitudes and Practice (1998)Service Innovation in Hong Kong: Attitude…Creating the climate and culture of success (1994)Creating the climate and cult…Services Innovation: Successful versus Unsuccessful Firms (1993)Services Innovation: Successf…Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…Moments of Truth (1987)Moments of TruthInnovation and Entrepreneurship (1986)Innovation and Entrepreneursh…Service America!: Doing Business in the New Economy (1985)Service America!: Doing Busin…Innovation and Entrepreneurship (1985)Innovation and Entrepreneursh…The genealogy of service innovation: the research field tells its own story (2020)The genealogy of service inno…Effects of innovativeness and innovation behavior on tourism SMEs performance: The case of Albania (2019)Effects of innovativeness and…PRAXIS : The determining element of innovation behavior in the hospitality industry (2018)PRAXIS : The determining elem…Explicating restaurant performance: The nature and foundations of sustainable service and organizational environment (2018)Explicating restaurant perfor…The Routledge Handbook of Hospitality Marketing (2017)The Routledge Handbook of Hos…The Role of Collaboration in Service Innovation Across Manufacturing and Service Sectors (2016)The Role of Collaboration in …Service Innovations: What the Managers Believe and What the Customers Say (2016)Service Innovations: What the…Performance effects of aligning service innovation and the strategic use of information technology (2013)Performance effects of aligni…The effect of innovation on hotel market value (2012)The effect of innovation on h…New service development in India's business‐to‐business financial services sector (2012)New service development in In…Innovation management in service firms: a research agenda (2011)Innovation management in serv…Exploring cross‐national differences in service innovation process and strategy in developing and developed nations (2011)Exploring cross‐national diff…An Integrated View of Service Innovation in Service Networks (2011)An Integrated View of Service…A tourism innovation case (2010)A tourism innovation caseOrganizing successful new service development: a literature review (2003)Organizing successful new ser…Bridging the Quality Gaps (2000)Bridging the Quality GapsOn the Folly of Rewarding A, While Hoping for B. (1975)Employee and customer perceptions of service in banks: Replication and extension. (1985)Customer perceptions of service quality: A critique (2001)Internal-market orientation and its measurement (2005)Transformational leadership and group interaction as climate antecedents: A social network analysis. (2008)The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, and the Business Cycle (1934)Out of the Crisis (1982)The Theory of Economic Development (2003)Innovation diversity and uncertainty in small and medium sized tourism firms (2018)Innovation research in tourism: Research streams and actions for the future (2019)Hotels' COVID-19 innovation and performance (2021)ASSESSING THE WORK ENVIRONMENT FOR CREATIVITY. (1996)Diffusion of innovations. (2003)Diffusion of Innovations 1 (2019)How Will Changes toward Pro-Environmental Behavior Play in Customers’ Perceived Value of Environmental Concerns at Coffee Shops? (2019)The critical criteria for innovation entrepreneurship of restaurants: Considering the interrelationship effect of human capital and competitive strategy a case study in Taiwan (2020)The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour (2021)Case Study Research: Design and Methods (1984)Qualitative Data Analysis: An Expanded Sourcebook (1994)Non-human agency, radical ontology and tourism realities (2011)An application of network analysis on tourist attractions: The case of Xinjiang, China (2016)The Discovery of Grounded Theory (2017)Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level (1990)The destination product and its impact on traveller perceptions (2000)Measuring student satisfaction at a UK university (2006)The relationship between entrepreneurship and marketing in established firms (1987)A Motivated Action Theory Account of Goal Orientation. (2005)Effects of innovation types on firm performance (2011)Linking Entrepreneurship and Economic Growth (1999)The Promise of Enterpreneurship as a Field of Research (2000)The Promise of Entrepreneurship as a Field of Research (2000)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Analysis, planning, improvisation and control in the development of new services (1995)Designing and implementing new services: The challenges of integrating service systems (1997)Innovation in project-based firms: The context dependency of success factors (2006)WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS. (1989)Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees. (2005)Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy (2009)
this work references cited by second hop

References

  • 1985Innovation and Entrepreneurship3,128 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1987Moments of Truth614 cited
  • 1986Innovation and Entrepreneurship537 cited
  • 1994Creating the climate and culture of success399 cited
  • 1985Service America!: Doing Business in the New Economy291 cited
  • 1993Services Innovation: Successful versus Unsuccessful Firms228 cited

Cited by

  • 2010A tourism innovation case200 cited
  • 2012The effect of innovation on hotel market value189 cited
  • 2018Explicating restaurant performance: The nature and foundations of sustainable service and organizational environment71 cited
  • 2019Effects of innovativeness and innovation behavior on tourism SMEs performance: The case of Albania50 cited
  • 2011Innovation management in service firms: a research agenda45 cited
  • 2013Performance effects of aligning service innovation and the strategic use of information technology41 cited
  • 2016Service Innovations: What the Managers Believe and What the Customers Say40 cited
  • 2017The Routledge Handbook of Hospitality Marketing33 cited

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2018
PRAXIS : The determining element of innovation behavior in the hospitality industry
33 cited
  • 2012New service development in India's business‐to‐business financial services sector31 cited
  • 2011Exploring cross‐national differences in service innovation process and strategy in developing and developed nations31 cited
  • 2020The genealogy of service innovation: the research field tells its own story23 cited
  • 2011An Integrated View of Service Innovation in Service Networks21 cited
  • 2016The Role of Collaboration in Service Innovation Across Manufacturing and Service Sectors20 cited
  • 2000Bridging the Quality Gaps16 cited
  • 2003Organizing successful new service development: a literature review14 cited