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The diagnostic role of signals in the context of perceived risks in online shopping: Do signals matter more on the Web?
16 references·16 citing·32 second hopsampled
The diagnostic role of signals in the context of perceived risks in online shopping: Do signals matter more on the Web? (2004)The diagnostic role of signals in the con…No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality (2000)No Pain, No Gain: A Critical …Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Frictionless Commerce? A Comp…Signaling Unobservable Product Quality through a Brand Ally (1999)Signaling Unobservable Produc…Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Reducing Buyer Search Costs: …Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Interactive Home Shopping: Co…Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality (1994)Marketing Universals: Consume…A Model of Perceived Risk and Intended Risk-Handling Activity (1994)A Model of Perceived Risk and…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …Price and Advertising Signals of Product Quality (1986)Price and Advertising Signals…Advertising as Information (1974)Advertising as InformationJob Market Signaling (1973)Job Market SignalingThe Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Market for "Lemons": Qual…Information and Consumer Behavior (1970)Information and Consumer Beha…Risk Taking and Information Handling in Consumer Behavior (1969)Risk Taking and Information H…Perceived Risk and Consumer Decision-Making: The Case of Telephone Shopping (1964)Perceived Risk and Consumer D…Consumer Behavior as Risk Taking (1960)Consumer Behavior as Risk Tak…Online food delivery services and consumers' purchase intention: Integration of theory of planned behavior, theory of perceived risk, and the elaboration likelihood model (2022)Online food delivery services…Privacy concerns in e‐commerce: A multilevel meta‐analysis (2021)Privacy concerns in e‐commerc…Predicting outcomes in crowdfunding campaigns with textual, visual, and linguistic signals (2019)Predicting outcomes in crowdf…Unraveling customer sustainable consumption behaviors in sharing economy: A socio-economic approach based on social exchange theory (2018)Unraveling customer sustainab…Exploring consumers perceived risk and trust for mobile shopping: A theoretical framework and empirical study (2018)Exploring consumers perceived…Shopping Benefits of Multichannel Assortment Integration and the Moderating Role of Retailer Type (2015)Shopping Benefits of Multicha…The Impact of Online Shopping Experience on Risk Perceptions and Online Purchase Intentions: Does Product Category Matter? (2014)The Impact of Online Shopping…How to reduce perceived risk when buying online: The interactions between intangibility, product knowledge, brand familiarity, privacy and security concerns (2013)How to reduce perceived risk …Risk, trust, and consumer online purchasing behaviour: a Chilean perspective (2012)Risk, trust, and consumer onl…Research note: E-store image, perceived value and perceived risk (2011)Research note: E-store image,…Relational Consequences of Perceived Deception in Online Shopping: The Moderating Roles of Type of Product, Consumer’s Attitude Toward the Internet and Consumer’s Demographics (2010)Relational Consequences of Pe…Product returns on the Internet: A case of mixed signals? (2009)Product returns on the Intern…How perceived risk affects online buying (2009)How perceived risk affects on…What induces online loyalty? Online versus offline brand images (2008)What induces online loyalty? …Credibility: A multidisciplinary framework (2007)Credibility: A multidisciplin…The Ethics of Online Retailing: A Scale Development and Validation from the Consumers’ Perspective (2006)The Ethics of Online Retailin…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Pricing: Making Profitable Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Crime and Punishment: An Economic Approach (1968)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)A Model of Sales. (1980)Electronic markets and electronic hierarchies (1987)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)Building Effective Online Marketplaces with Institution-Based Trust (2004)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Agency Theory: An Assessment and Review (1989)The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions (2004)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Dimensions of Consumer Expertise (1987)Constructive Consumer Choice Processes (1998)Hedonic and utilitarian motivations for online retail shopping behavior (2001)American Economic Review (2019)WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY. (1990)Corporate social responsibility and access to finance (2013)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Equilibrium in Competitive Insurance Markets: An Essay on the Economics of Imperfect Information (1976)Varieties of Capitalism (2001)Signaling Theory: A Review and Assessment (2010)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)The Evolution of Cooperation (1981)Corporate financing and investment decisions when firms have information that investors do not have (1984)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)
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References

  • 1970The Market for "Lemons": Quality Uncertainty and the Market Mechanism22,977 cited
  • 1973Job Market Signaling16,329 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1970Information and Consumer Behavior5,796 cited
  • 1974Advertising as Information3,430 cited
  • 2000Frictionless Commerce? A Comparison of Internet and Conventional Retailers2,478 cited
  • 1986Price and Advertising Signals of Product Quality2,284 cited
  • 1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
  • 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
  • 2000No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality2,159 cited
  • 1994A Model of Perceived Risk and Intended Risk-Handling Activity2,037 cited
  • 1960Consumer Behavior as Risk Taking1,879 cited
  • 1969Risk Taking and Information Handling in Consumer Behavior1,397 cited
  • 1994Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality1,083 cited
  • 1999Signaling Unobservable Product Quality through a Brand Ally

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964 cited
  • 1964Perceived Risk and Consumer Decision-Making: The Case of Telephone Shopping927 cited
  • Cited by

    • 2007Credibility: A multidisciplinary framework337 cited
    • 2011Research note: E-store image, perceived value and perceived risk306 cited
    • 2013How to reduce perceived risk when buying online: The interactions between intangibility, product knowledge, brand familiarity, privacy and security concerns291 cited
    • 2008What induces online loyalty? Online versus offline brand images275 cited
    • 2018Exploring consumers perceived risk and trust for mobile shopping: A theoretical framework and empirical study270 cited
    • 2006The Ethics of Online Retailing: A Scale Development and Validation from the Consumers’ Perspective260 cited
    • 2018Unraveling customer sustainable consumption behaviors in sharing economy: A socio-economic approach based on social exchange theory250 cited
    • 2012Risk, trust, and consumer online purchasing behaviour: a Chilean perspective246 cited
    • 2022Online food delivery services and consumers' purchase intention: Integration of theory of planned behavior, theory of perceived risk, and the elaboration likelihood model214 cited
    • 2009Product returns on the Internet: A case of mixed signals?191 cited
    • 2014The Impact of Online Shopping Experience on Risk Perceptions and Online Purchase Intentions: Does Product Category Matter?190 cited
    • 2010Relational Consequences of Perceived Deception in Online Shopping: The Moderating Roles of Type of Product, Consumer’s Attitude Toward the Internet and Consumer’s Demographics177 cited
    • 2019Predicting outcomes in crowdfunding campaigns with textual, visual, and linguistic signals172 cited
    • 2021Privacy concerns in e‐commerce: A multilevel meta‐analysis160 cited
    • 2015Shopping Benefits of Multichannel Assortment Integration and the Moderating Role of Retailer Type157 cited
    • 2009How perceived risk affects online buying146 cited