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Consumer willingness to claim a price-matching refund: A look into the process · Study

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ArticleConsumer willingness to claim a price-matching refund: A look into the process

Monika Kukar‐Kinney2005

Article2005

Consumer willingness to claim a price-matching refund: A look into the process

Monika Kukar‐Kinney · Dhruv Grewal

24 citations·0/0 files stored·Journal of Business Research

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Consumer Market Behavior and Pricing Customer Service Quality and Loyalty Supply Chain and Inventory Management

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 1988Structural equation modeling in practice: A review and recommended two-step approach.1988On the Evaluation of Structural Equation Models 1961The Economics of Information 1983Premiums for High Quality Products as Returns to Reputations 1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces 1993Price Perceptions and Consumer Shopping Behavior: A Field Study

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2013Perceived opportunism (PO) in e‐return service encounters 2007Consumer Responses to Price and its Contextual Information Cues 2011Enhancing perceptions of price–value associated with price-matching guarantees

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2003Consumer perceptions of refund depth and competitive scope in price-matching guarantees: effects on store patronagearticle · 9 shared references 2006Low price guarantees as signals of lowest price: The moderating role of perceived price dispersionarticle · 8 shared references 2007Comparison of consumer reactions to price-matching guarantees in internet and bricks-and-mortar retail environmentsarticle · 8 shared references 2018Lowest price guarantees on airline websites: Perceived believability, perceived value, and purchase intentionsarticle · 8 shared references 2008Understanding Channel Purchase Intentions: Measuring Online and Offline Shopping Value Perceptionsbook · 7 shared references 2005Differential effects of price‐beating versus price‐matching guarantee on retailers' price imagearticle · 7 shared references

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Year2005

Typearticle

Published2005-04-04

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations24

Files0 public / 0

ShelfConsumer Market Behavior and Pricing

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doi10.1016/j.jbusres.2005.02.001

openalex_workW2002135682

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