SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer Experiences with Economy Hotels in China: Evidence from Mystery Guests
16 references·2 citing·43 second hop
Customer Experiences with Economy Hotels in China: Evidence from Mystery Guests (2013)Customer Experiences with Economy Hotels …Welcome to the experience economy (2019)Welcome to the experience eco…Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels (2011)Understanding the Consumer Ex…Tourism experience management research (2011)Tourism experience management…Agenda for Co-Creation Tourism Experience Research (2009)Agenda for Co-Creation Touris…Relationships Among Experiential Marketing, Experiential Value, and Customer Satisfaction (2008)Relationships Among Experient…Customer Reviews of Hotel Experiences through Consumer Generated Media (CGM) (2008)Customer Reviews of Hotel Exp…Tourism and hospitality marketing: fantasy, feeling and fun (2006)Tourism and hospitality marke…An Exploration of the Experiential Nature of Boutique Accommodation (2005)An Exploration of the Experie…Critical success factors in UK budget hotel operations (2004)Critical success factors in U…Marketing Research Within a Changing Information Environment (2003)Marketing Research Within a C…Managing the Total Customer Experience (2002)Managing the Total Customer E…Differentiating Hospitality Operations via Experiences: Why Selling Services Is Not Enough (2002)Differentiating Hospitality O…Uncertainty, Risk, and Trust: Russian and American Credit Card Markets Compared (2001)Uncertainty, Risk, and Trust:…Mystery shopping: Using deception to measure service performance (2001)Mystery shopping: Using decep…The Use of Mystery Shopping in the Measurement of Service Delivery (1998)The Use of Mystery Shopping i…The role of mystery shopping in the measurement of service performance (1998)The role of mystery shopping …Customer experience management in capsule hotels: a content analysis of guest online review (2023)Customer experience managemen…Investigating accommodation experience in budget hotels (2018)Investigating accommodation e…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Naturalistic inquiry (1985)Flow: the psychology of optimal experience (1990)Exploring the conceptualization of the sensory dimension of tourist experiences (2013)Components of cultural tourists’ experiences in destinations (2015)Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The value of value: Further excursions on the meaning and role of customer value (2011)The four faces of mass customization. (1998)The sensory dimension of tourist experiences: Capturing meaningful sensory-informed themes in Southwest Portugal (2014)The Theming Of America (2019)Customer experience in tourism: A review of definitions, components, and measurements (2020)Welcome to the experience economy. (1998)Experiential Marketing (1999)Exploring user acceptance of 3D virtual worlds in travel and tourism marketing (2012)Experience, Emotion, and Eudaimonia: A Consideration of Tourist Experiences and Well-being (2016)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Qualitative evaluation and research methods (1990)Appraisal Determinants of Tourist Emotional Responses (2011)Creative tourism: a preliminary examination of creative tourists’ motivation, experience, perceived value and revisit intention (2014)Current and potential methods for measuring emotion in tourism experiences: a review (2014)The consequences of modernity (1990)The experience economy: work is theatre & every business a stage (1999)Creativity and tourism (2011)A Typology of Technology‐Enhanced Tourism Experiences (2013)Co-creation of tourist experiences: a literature review (2015)Modernity and Self-Identity: Self and Society in the Late Modern Age (2020)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)Institutions, Institutional Change and Economic Performance (1991)Weak Ties, Information, and Influence: How Workers Find Jobs in a Local Russian Labor Market (2005)From uncertainty toward risk: the case of credit ratings (2013)Trust in Social Relations (2021)A comparison of reliability between telephone and web-based surveys (2007)Export Product Strategy Fit and Performance: An Empirical Investigation (2009)Renewable energy technology acceptance in Peninsular Malaysia (2015)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Development of a Scale to Measure Memorable Tourism Experiences (2010)Customer experience management: toward implementing an evolving marketing concept (2015)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)
this work references cited by second hop

References

  • 2019Welcome to the experience economy2,562 cited
  • 2002Managing the Total Customer Experience1,061 cited
  • 2009Agenda for Co-Creation Tourism Experience Research663 cited
  • 2003Marketing Research Within a Changing Information Environment570 cited
  • 2006Tourism and hospitality marketing: fantasy, feeling and fun503 cited
  • 2008Relationships Among Experiential Marketing, Experiential Value, and Customer Satisfaction493 cited
  • 2011Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels398 cited
  • 2002Differentiating Hospitality Operations via Experiences: Why Selling Services Is Not Enough375 cited
  • 2001Uncertainty, Risk, and Trust: Russian and American Credit Card Markets Compared306 cited
  • 2005An Exploration of the Experiential Nature of Boutique Accommodation303 cited
  • 2011Tourism experience management research233 cited
  • 2008Customer Reviews of Hotel Experiences through Consumer Generated Media (CGM)160 cited
  • 1998The role of mystery shopping in the measurement of service performance132 cited
  • 2004Critical success factors in UK budget hotel operations119 cited
  • 1998The Use of Mystery Shopping in the Measurement of Service Delivery

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

117 cited
  • 2001Mystery shopping: Using deception to measure service performance116 cited
  • Cited by

    • 2023Customer experience management in capsule hotels: a content analysis of guest online review30 cited
    • 2018Investigating accommodation experience in budget hotels28 cited