Articlegreen2008

Challenges to Implementing Strategic Performance Measurement Systems in Multi‐Objective Organizations: The Case of a Large Local Government Authority

Claudine Francoise Umashev · Roger J. Willett

55 citations0/0 files storedAbacus

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Accounting and Organizational Management Public Policy and Administration Research Information Technology Governance and Strategy

Abstract

A case study of the implementation of the balanced scorecard in a large local government authority is reported. Based on interview data, the factors that were perceived by senior managers to be important to the success or failure of the implementation are analysed. It is determined that scorecard measures were not effectively cascaded down to lower levels of the organization. Various inter‐related problems of leadership, training, feedback, employee empowerment and weak incentive schemes combined to cause communication difficulties which prevented the cascading problem from being effectively addressed.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 55 citations exist upstream.

References

1987Qualitative Analysis for Social Scientists 2002Social Research Methods: Qualitative and Quantitative Approaches 1997The balanced scorecard: Translating strategy into action 1978Organizational Strategy, Structure, and Process 2000Qualitative Research Methods for the Social Sciences 1995The “new public management” in the 1980s: Variations on a theme 1984Business Research Methods 1987CONTEXT AND ACTION IN THE TRANSFORMATION OF THE FIRM

Cited by

2011Balanced Scorecard Implementation in a Local Government Authority: Issues and Challenges 2017The adoption and success of contemporary management accounting practices in the public sector 2021Performance evaluation: a comparative study between public and private sectors 2017The use of performance measurement in universities 2022Strategic stances and organizational performance: Are strategic performance measurement systems the missing link?2011What has been said, and what remains to be said, about the balanced scorecard? *

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.