this work references cited by second hop· second hop is a sample of the most-cited connectionsReferences
- 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
- 1988Prospect theory: An analysis of decision under risk32,475 cited
- 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
- 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
- 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
- 1994Putting the Service-Profit Chain to Work3,732 cited
- 1984Attractive Quality and Must-Be Quality3,436 cited
- 2000Fairness as a Constraint on Profit Seeking: Entitlements in the Market3,159 cited
- 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,058 cited
- 1989A Critical review of consumer satisfaction1,522 cited
- 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
- 2002A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts1,201 cited
- 1999Revenue Management: Research Overview and Prospects1,131 cited
- 1989Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction930 cited
- 1987
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work