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The UK Citizen’s Charter: Origins and Implementation in Three Agencies
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The UK Citizen’s Charter: Origins and Implementation in Three Agencies (1993)The UK Citizen’s Charter: Origins and Imp…Policies of Civil Service Leadership Reform in Egypt and the United Arab Emirates in Light of the United Kingdom's Experience (2024)Policies of Civil Service Lea…From Public Administration to Public Management: Reassessing a Revolution? (2006)From Public Administration to…Citizens as Customers - Charters and the Contractualisation of Quality in Public Services (2005)Citizens as Customers - Chart…South Korea: Searching for a New Direction of Administrative Reform (1996)South Korea: Searching for a …The Major Government and Whitehall: The Civil Service at the Crossroads (1995)The Major Government and Whit…THE CITIZEN'S CHARTER: OPPORTUNITIES FOR USERS’PERSPECTIVES? (1994)THE CITIZEN'S CHARTER: OPPORT…MAKING SPACE FOR THE CITIZEN?: THE (IN) SIGNIFICANCE OF THE UK CITIZEN'S CHARTER (1993)MAKING SPACE FOR THE CITIZEN?…A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)From Red Tape to Results: Creating a Government That Works Better and Costs Less (1993)Public Administration, A Comparative Perspective (2001)CHANGE IN THE MANAGEMENT OF PUBLIC SERVICES (1992)CITIZEN'S CHARTER: THE CULTURAL CHALLENGE (1992)An Implementation Framework for Public Service Charters: Results of a concept mapping study (2012)Society, Space and Citizenship: A Human Geography for the 'New Times'? (1989)Active Citizenship and Urban Governance (1992)Mobility, empowerment and the rights revolution1 (1994)Parliamentary Affairs (1948)Ministers and mandarins (1994)The Civil Service: continuity and change (1995)The spirit of community (1994)Trends of Administrative Reform in Europe: Towards Administrative Convergence? (2001)From old public administration to new public management (1994)THE HOLLOWING OUT OF THE STATE: THE CHANGING NATURE OF THE PUBLIC SERVICE IN BRITAIN (1994)ACCOUNTABLE MANAGEMENT IN BRITISH CENTRAL GOVERNMENT: SOME REFLECTIONS ON THE FINANCIAL MANAGEMENT INITIATIVE (1986)The civil service today (1988)The Blair Government and the Core Executive (2004)
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  • 1994THE CITIZEN'S CHARTER: OPPORTUNITIES FOR USERS’PERSPECTIVES?18 cited
  • 2006From Public Administration to Public Management: Reassessing a Revolution?16 cited
  • 2005Citizens as Customers - Charters and the Contractualisation of Quality in Public Services15 cited
  • 1996South Korea: Searching for a New Direction of Administrative Reform9 cited
  • 1995The Major Government and Whitehall: The Civil Service at the Crossroads6 cited
  • 1993MAKING SPACE FOR THE CITIZEN?: THE (IN) SIGNIFICANCE OF THE UK CITIZEN'S CHARTER4 cited
  • 2024Policies of Civil Service Leadership Reform in Egypt and the United Arab Emirates in Light of the United Kingdom's Experience4 cited

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