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CITIZEN'S CHARTER: THE CULTURAL CHALLENGE · Study

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ArticleCITIZEN'S CHARTER: THE CULTURAL CHALLENGE

Unknown author1992

Article1992

CITIZEN'S CHARTER: THE CULTURAL CHALLENGE

Unknown author

19 citations·0/0 files stored·Public Administration

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Public Policy and Administration Research Public Administration and Governance Public Administration in Developing Nations

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References

1988The Empowerment Process: Integrating Theory and Practice 1985The Neurotic Organization.1979Efficiency and Effectiveness in the Civil Service

Cited by

1994Maintaining Quality in Human Services 1994THE CITIZEN'S CHARTER: OPPORTUNITIES FOR USERS’PERSPECTIVES?2012An Implementation Framework for Public Service Charters: Results of a concept mapping study 2016The empowering of public sector officers in the Mauritian public sector in the context of reforms 2018Transdisciplinary public leadership theory: Between the extremes of “traditional public administration” and “new public management”1993Reflections on Responsive Public Administration in Hong Kong: The Citizen’s Charter, Performance Pledges and Beyond 1995Administrative Reform, Ethics and Openness: The Balance between Effectiveness and Administrative Identity 2020Public Sector Organizational Culture: Experience from Frontline Bureaucracies

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Details

Year1992

Typearticle

Published1992-09-01

VenuePublic Administration

ISSN-L0033-3298

Languageen

Citations19

Files0 public / 0

ShelfPublic Policy and Administration Research

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doi10.1111/j.1467-9299.1992.tb00946.x

openalex_workW2115539767

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