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CITIZEN'S CHARTER: THE CULTURAL CHALLENGE

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References

1988The Empowerment Process: Integrating Theory and Practice4,310 cited
1985The Neurotic Organization.462 cited
1979Efficiency and Effectiveness in the Civil Service34 cited

Cited by

1994Maintaining Quality in Human Services19 cited
1994THE CITIZEN'S CHARTER: OPPORTUNITIES FOR USERS’PERSPECTIVES?18 cited
2012An Implementation Framework for Public Service Charters: Results of a concept mapping study17 cited
2016The empowering of public sector officers in the Mauritian public sector in the context of reforms11 cited
2018Transdisciplinary public leadership theory: Between the extremes of “traditional public administration” and “new public management”11 cited
1993Reflections on Responsive Public Administration in Hong Kong: The Citizen’s Charter, Performance Pledges and Beyond8 cited
1995Administrative Reform, Ethics and Openness: The Balance between Effectiveness and Administrative Identity7 cited
2020Public Sector Organizational Culture: Experience from Frontline Bureaucracies5 cited
1997Complaints Within Constraints: A Critical Review and Analysis of the Citizen's Charter Complaints Task Force4 cited

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