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Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
16 references·6 citing·40 second hop
Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction (2014)Effect of corporate social responsibility…The Social Identity Theory of Intergroup Behavior (2004)The Social Identity Theory of…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Does Doing Good Always Lead t…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)The Stakeholder Theory of the…Organizational Images and Member Identification (1994)Organizational Images and Mem…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)Alumni and their alma mater: …The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Psychology of intergroup relations (1986)Psychology of intergroup rela…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Is cuteness innocent? Public forgiveness to Theme Park mascots (2024)Is cuteness innocent? Public …The Influence of Empathy and Consumer Forgiveness on the Service Recovery Effect of Online Shopping (2022)The Influence of Empathy and …Impacts of COVID-19 on tourists' destination preferences: Evidence from China (2021)Impacts of COVID-19 on touris…The coevolutionary process of restaurant CSR in the time of mega disruption (2020)The coevolutionary process of…The evolution, progress, and the future of corporate social responsibility: Comprehensive review of hospitality and tourism articles (2019)The evolution, progress, and …The Routledge Handbook of Hospitality Marketing (2017)The Routledge Handbook of Hos…Illusion and well-being: A social psychological perspective on mental health. (1988)Social Identity Theory and the Organization (1989)The Authoritarian Personality (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2004The Social Identity Theory of Intergroup Behavior13,460 cited
  • 1986Psychology of intergroup relations10,626 cited
  • 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications9,170 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1992Alumni and their alma mater: A partial test of the reformulated model of organizational identification5,770 cited
  • 1994Organizational Images and Member Identification4,912 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings

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4,733 cited
  • 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,659 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
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    • 2020The coevolutionary process of restaurant CSR in the time of mega disruption62 cited
    • 2019The evolution, progress, and the future of corporate social responsibility: Comprehensive review of hospitality and tourism articles50 cited
    • 2022The Influence of Empathy and Consumer Forgiveness on the Service Recovery Effect of Online Shopping37 cited
    • 2017The Routledge Handbook of Hospitality Marketing33 cited
    • 2024Is cuteness innocent? Public forgiveness to Theme Park mascots11 cited