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Hard-skills, soft-skills: undervaluing hospitality’s ‘service with a smile’
0 references·16 citing·52 second hopsampled
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  • 2007Employee experience of aesthetic labour in retail and hospitality376 cited
  • 2005The importance of attitude and appearance in the service encounter in retail and hospitality311 cited
  • 2009‘Who's Got the Look?’ Emotional, Aesthetic and Sexualized Labour in Interactive Services257 cited
  • 2008The service encounter210 cited
  • 2018Sustainable human resource management as a driver in tourism policy and planning: a serious sin of omission?196 cited
  • 2010Employment experiences of Polish migrant workers in the UK hospitality sector169 cited
  • 2011Understanding Resilience in a Vulnerable Industry: the Case of Reef Tourism in Australia138 cited
  • 2008Implications of hospitality and tourism labour markets for talent management strategies134 cited
  • 2019Applying sustainable employment principles in the tourism industry: righting human rights wrongs?71 cited
  • 2011Training soft skills via e‐learning: international chain hotels69 cited
  • 2013“The People Make the Brand”58 cited
  • 2007Skills and Training in the Hotel Sector: The Case of Front Office Employment in Northern Ireland56 cited
  • 2009The Right Answers to the Wrong Questions? Observations on Skill Development and Training in the United Kingdom's Hospitality Sector41 cited

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2011
Factorial validation of hospitality service attitude
34 cited
  • 2015Hospitality Employment Issues in Developing Countries: The Case of Egypt27 cited
  • 2023Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry23 cited