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The comparative analysis of TQM practices and quality performance between manufacturing and service firms
13 references·16 citing·32 second hop
The comparative analysis of TQM practices and quality performance between manufacturing and service firms (2005)The comparative analysis of TQM practices…Strategy, advanced manufacturing technology and performance: empirical evidence from U.S. manufacturing firms (2000)Strategy, advanced manufactur…The relationship between total quality management practices and operational performance (1999)The relationship between tota…EXPLODING THE MYTH: DO ALL QUALITY MANAGEMENT PRACTICES CONTRIBUTE TO SUPERIOR QUALITY PERFORMANCE? (1999)EXPLODING THE MYTH: DO ALL QU…An international study of quality improvement approach and firm performance (1997)An international study of qua…Development and Validation of TQM Implementation Constructs (1996)Development and Validation of…Total quality management as competitive advantage: A review and empirical study (1995)Total quality management as c…MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)MANAGEMENT THEORY AND TOTAL Q…DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE (1994)DISTINGUISHING CONTROL FROM L…A framework for quality management research and an associated measurement instrument (1994)A framework for quality manag…Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Lisrel 8: Structural Equation…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…The management and control of quality (1989)The management and control of…An Instrument for Measuring the Critical Factors of Quality Management (1989)An Instrument for Measuring t…TQM, SCM and operational performance: an empirical study of Indian pharmaceutical industry (2019)TQM, SCM and operational perf…A cross-sector review on the use of value stream mapping (2017)A cross-sector review on the …The impact of total quality management on service company performance: evidence from Spain (2016)The impact of total quality m…Customer orientation and innovation: A comparative study of manufacturing and service firms (2015)Customer orientation and inno…TQM: A facilitator to enhance knowledge management? A structural analysis (2014)TQM: A facilitator to enhance…The relationships between soft-hard TQM factors and key business results (2013)The relationships between sof…Quality management and performance: An annotated review (2013)Quality management and perfor…Critical success factors of Lean Six Sigma for the Malaysian automotive industry (2013)Critical success factors of L…An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies (2013)An empirical investigation of…Structural Equation Modelling of lean manufacturing practices (2011)Structural Equation Modelling…The structural relationships between TQM factors and organizational performance (2010)The structural relationships …Proposed relationship of TQM and organisational performance using structured equation modelling (2010)Proposed relationship of TQM …Critical Success Factors of TQM in Service Organizations: A Proposed Model (2010)Critical Success Factors of T…Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance (2009)Levels of quality and environ…TQM, managerial factors and performance in the Spanish hotel industry (2008)TQM, managerial factors and p…Evaluating leadership, IT quality, and net benefits in an e-government environment (2008)Evaluating leadership, IT qua…Coefficient Alpha and the Internal Structure of Tests (1951)Arcs of integration: an international study of supply chain strategies (2001)Competitive Advantage: Creating and Sustaining Superior Performance (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Lean manufacturing: context, practice bundles, and performance (2002)Towards a theory of supply chain management: the constructs and measurements (2004)Defining and developing measures of lean production (2007)Exploration and Exploitation in Organizational Learning (1991)INTEGRATED MANUFACTURING AND HUMAN RESOURCE MANAGEMENT: A HUMAN CAPITAL PERSPECTIVE. (1992)Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances (1998)The dynamics of product innovation and firm competences (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)MANAGEMENT FASHION (1996)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Structural Equations with Latent Variables (1989)The relationship between total quality management practices and their effects on firm performance (2003)Firm Resources and Sustained Competitive Advantage (1991)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Firm resources and sustained competitive advantage (2004)Responsibility: The new business imperative (2002)Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)The Effect of Training on Employee Performance (2013)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Power analysis and determination of sample size for covariance structure modeling. (1996)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Relationships between operational practices and performance among early adopters of green supply chain management practices in Chinese manufacturing enterprises (2004)
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References

  • 1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
  • 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
  • 1994A framework for quality management research and an associated measurement instrument1,968 cited
  • 1996Development and Validation of TQM Implementation Constructs1,773 cited
  • 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
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  • 1999The relationship between total quality management practices and operational performance1,532 cited
  • 1994DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE851 cited
  • 1999EXPLODING THE MYTH: DO ALL QUALITY MANAGEMENT PRACTICES CONTRIBUTE TO SUPERIOR QUALITY PERFORMANCE?633 cited
  • 1997An international study of quality improvement approach and firm performance321 cited
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Cited by

  • 2013An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies

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258 cited
  • 2010The structural relationships between TQM factors and organizational performance244 cited
  • 2013The relationships between soft-hard TQM factors and key business results212 cited
  • 2009Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance186 cited
  • 2011Structural Equation Modelling of lean manufacturing practices182 cited
  • 2015Customer orientation and innovation: A comparative study of manufacturing and service firms176 cited
  • 2013Critical success factors of Lean Six Sigma for the Malaysian automotive industry170 cited
  • 2008Evaluating leadership, IT quality, and net benefits in an e-government environment164 cited
  • 2013Quality management and performance: An annotated review154 cited
  • 2008TQM, managerial factors and performance in the Spanish hotel industry148 cited
  • 2014TQM: A facilitator to enhance knowledge management? A structural analysis143 cited
  • 2010Proposed relationship of TQM and organisational performance using structured equation modelling143 cited
  • 2016The impact of total quality management on service company performance: evidence from Spain143 cited
  • 2010Critical Success Factors of TQM in Service Organizations: A Proposed Model141 cited
  • 2019TQM, SCM and operational performance: an empirical study of Indian pharmaceutical industry139 cited
  • 2017A cross-sector review on the use of value stream mapping138 cited