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It’s business doing pleasure with you: Sh! A women’s sex shop case
16 references·4 citing·43 second hop
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
  • 1988Feminism Unmodified: Discourses on Life and Law2,174 cited
  • 1989The Sacred and the Profane in Consumer Behavior: Theodicy on the Odyssey1,778 cited
  • 1987Predictability and Personalization in the Service Encounter1,135 cited
  • 1989Feminism Unmodified: Discourses on Life and Law680 cited
  • 1986Sexuality and its discontents: Meanings, myths and modern sexualities548 cited
  • 1989Organization and Customer: Managing Design and Coordination of Services435 cited
  • 1975Against Our Will434 cited
  • 1993CONSUMPTION351 cited
  • 1988The Pornography of Representation245 cited
  • 1989Extended Self and Extending Paradigmatic Perspective208 cited
  • 1995Women Managers Moving on: Exploring Career and Life Choices175 cited
  • 1988Pornography and Rape: A Causal Model91 cited
  • 1985

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Packaging the Service Provider
73 cited

Cited by

  • 2003The postmodern consumer: Implications of changing customer expectations for organisation development in service organisations43 cited
  • 2006Consumer Culture Theory: Retrospect and Prospect23 cited
  • 2020Gendered morality in the sex toy market: Entitlements, reversals, and the irony of heterosexuality22 cited
  • 2005Ethical perspectives on the erotic in retailing13 cited