Training Evaluation: A Procedure for Validating an Organization′s Investment in Training

Abstract

At a time when industrial expense is under great pressure, particularly training budgets, it is of great importance that training is carefully focused, to ensure that organizations obtain the maximum benefit. The widely accepted procedures for evaluation described by Donald Kirkpatrick almost without exception have been applied only at level 1 (Student Reaction forms). Many researchers have questioned the value of this part‐application of an evaluation strategy. This new system of training effectiveness evaluation not only forms the basis of individual analysis, but also allows group deficiencies to be explored over time. The method based on self‐perceived skill gap measurement allows the monitoring of skills management at individual departmental and organizational levels and gives management, for the first time, a control measure to which skill management budgets (of which training is a part) can be compared.

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