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ArticleCustomer revisit intention to restaurants: Evidence from online reviews

Xiangbin Yan2013

Article2013

Customer revisit intention to restaurants: Evidence from online reviews

Xiangbin Yan · Jing Wang · Michael Chau

172 citations·0/0 files stored·Information Systems Frontiers

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Customer Service Quality and Loyalty Digital Marketing and Social Media Consumer Behavior and Marketing Influence

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References

1951Coefficient Alpha and the Internal Structure of Tests 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1992A National Customer Satisfaction Barometer: The Swedish Experience 1970A Second Generation Little Jiffy 2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms 2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1

Cited by

2019The Effect of Electronic Word of Mouth Communications on Intention to Buy: A Meta-Analysis 2019The effect of place attachment on visitors’ revisit intentions: evidence from Batam 2020“How was your meal?” Examining customer experience using Google maps reviews 2018Sharing of Sponsored Advertisements on Social Media: A Uses and Gratifications Perspective 2018Understanding customers' hotel revisiting behaviour: a sentiment analysis of online feedback reviews

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Year2013

Typearticle

Published2013-09-26

VenueInformation Systems Frontiers

ISSN-L1387-3326

Languageen

Citations172

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s10796-013-9446-5

openalex_workW2004667937

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2020The Effects of Fast Food Restaurant Attributes on Customer Satisfaction, Revisit Intention, and Recommendation Using DINESERV Scale

2022Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service

2019Modeling customer satisfaction and revisit intention in Bangladeshi dining restaurants