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How call center location impacts expectations of service from reputable versus lesser known firms

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References

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1994Country of Origin as a Stereotype: Effects of Consumer Expertise and Attribute Strength on Product Evaluations

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776 cited

1994Consumer satisfaction and perceived quality: Complementary or divergent constructs?719 cited

2002Cross-category effects of induced arousal and pleasure on the internet shopping experience689 cited

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2011What the eye does not see, the mind cannot reject: Can call center location explain differences in customer evaluations?29 cited
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2010Services offshoring27 cited
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