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How online and offline behavior processes affect each other: customer behavior in a cyber-enhanced bookstore
16 references·1 citing·44 second hop
How online and offline behavior processes affect each other: customer behavior in a cyber-enhanced bookstore (2012)How online and offline behavior processes…A Theoretical Integration of User Satisfaction and Technology Acceptance (2005)A Theoretical Integration of …E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)A Partial Least Squares Laten…Service loyalty (2002)Service loyaltyAssessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis (2002)Assessing the Validity of IS …Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Factors Influencing the Adoption of Internet Banking (2000)Factors Influencing the Adopt…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Consumer Reactions to Electro…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectReassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument (1994)A Confirmatory Factor Analysi…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory (1982)Two Structural Equation Model…Can offline–online congruence explain online loyalty in electronic commerce? (2021)Can offline–online congruence…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)The Behavioral Consequences of Service Quality (1996)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)Organization and environment (1967)Structural Equations with Latent Variables. 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(1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Structural Equations with Latent Variables (1989)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)User Acceptance of Information Technology: Toward A Unified View1 (2003)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Technology acceptance model: a literature review from 1986 to 2013 (2014)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Issues and opinion on structural equation modeling (1998)How to Write Up and Report PLS Analyses (2009)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)
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References

  • 1999Whence Consumer Loyalty?7,319 cited
  • 1991Assessing Construct Validity in Organizational Research6,615 cited
  • 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1982Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory3,367 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 2005A Theoretical Integration of User Satisfaction and Technology Acceptance2,834 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 2000Factors Influencing the Adoption of Internet Banking1,712 cited
  • 2002Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis1,611 cited
  • 1996Consumer Reactions to Electronic Shopping on the World Wide Web1,603 cited

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  • 2002Service loyalty1,549 cited
  • 1994A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument1,403 cited
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    • 2021Can offline–online congruence explain online loyalty in electronic commerce?14 cited