Sustaining total quality management: what are the key issues?

B.G. Dale · Ruth Boaden · Matthew Wilcox · R.E. McQuater

106 citations0/0 files storedThe TQM Journal

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

From both fieldwork and the academic literature a number of issues have been identified which impact negatively on the sustaining of TQM in manufacturing organizations. The issues reflect a variety of business operations perspectives including continuous improvement, organizational behaviour, human resources management, industrial relations and the labour process. They have been grouped into a five‐part categorization of internal/external environment, management style, policies, organization structure, and the process of change and configured into a TQM sustaining audit tool. Describes, in brief, these categories and issues and presents some of the findings from their examination, using the audit tool, at six manufacturing sites.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 106 citations exist upstream.

References

1986Images of Organization 1983Sociological Paradigms and Organizational Analysis.2015Principles of Scientific Management, The

Cited by

2010Best practice interventions: Short‐term impact and long‐term outcomes 2016A Review of Contributing Factors and Challenges in Implementing Kaizen in Small and Medium Enterprises 2003A core value model for implementing total quality management in small organisations 2013Critical success factors for Kaizen implementation in manufacturing industries in Mexico 2011Can we still talk about continuous improvement? Rethinking enablers and inhibitors for successful implementation 2004An Empirical Investigation of the Channels that Facilitate a Total Quality Culture 2013Characteristics of established kaizen event programs: an empirical study 2014Exploring the relationship between information technology competence and quality management

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.