Career demands and learning perceptions of hotel and catering graduates – ten years on

Abstract

Presents the findings of a survey of graduates who received the higher national diploma in hotel, catering and institutional management at Norwich in 1984. With the benefit of ten years′ experienced hindsight they identify the skills that they feel they gained and those that they felt were not provided on their college programme. Contrary to experience elsewhere, the majority of graduates had remained within the hospitality industry. In general the respondents felt that they had been given a good basic grounding in both knowledge and skills. However, computer skills were (predictably) identified as an important deficiency, as well as some marketing and management skills.

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