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An Exploratory Approach to Evaluating Performance Measures: The Managers' Perspective
16 references·1 citing·42 second hop
An Exploratory Approach to Evaluating Performance Measures: The Managers' Perspective (2006)An Exploratory Approach to Evaluating Per…Service Management and Marketing (2011)Service Management and Market…Organizational form as a solution to the problem of credible commitment: The evolution of naming strategies among U.S. hotel chains, 1896-1980 (2007)Organizational form as a solu…Star rating and corporate affiliation: their influence on room price and performance of hotels in Israel (2002)Star rating and corporate aff…Managing Service Organizations: Does Having a “Thing” Make a Difference? (2002)Managing Service Organization…Is performance driven by industry‐or firm‐specific factors? A new look at the evidence (2002)Is performance driven by indu…Rethinking performance measures: assessing progress in UK hotels (2001)Rethinking performance measur…DIRECT AND MODERATING EFFECTS OF HUMAN CAPITAL ON STRATEGY AND PERFORMANCE IN PROFESSIONAL SERVICE FIRMS: A RESOURCE-BASED PERSPECTIVE. (2001)DIRECT AND MODERATING EFFECTS…Performance-Importance Analysis of Escorted Tour Evaluations (1996)Performance-Importance Analys…Management accounting (1984-1994): development of new practice and theory (1994)Management accounting (1984-1…From Scientific Management to Service Management (1994)From Scientific Management to…Use of importance-performance analysis to evaluate state park cabins: the case of the West Virginia state park system. (1992)Use of importance-performance…The performance measurement manifesto. (1991)The performance measurement m…Formulating and Evaluating Tou Rism Policy Using Importance-Performance Analysis (1989)Formulating and Evaluating To…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Relevance Lost: The Rise and Fall of Management Accounting (1987)Relevance Lost: The Rise and …Importance-Performance Analysis (1977)Importance-Performance Analys…Is it worthwhile to be a quality certified hotel? Evidence from Spain (2009)Is it worthwhile to be a qual…An Inquiry into the Nature and Causes of the Wealth of Nations (1776)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Relationship marketing: strategic and tactical implications (1996)Passenger expectations and airline services: a Hong Kong based study (2003)Sport and social media research: A review (2014)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Emotion Work, Feeling Rules, and Social Structure (1979)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Participative customers as partial employees and service provider workload (2004)Service, services and products: rethinking operations strategy (2009)Capital Market Consequences of Audit Partner Quality (2015)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Social Networks, the Tertius Iungens Orientation, and Involvement in Innovation (2005)Empirical research on the resource‐based view of the firm: an assessment and suggestions for future research (2006)Resource Orchestration to Create Competitive Advantage (2010)A resource‐based view of the firm (1984)Does country matter? (2004)Determinants of profitability in European manufacturing and services: evidence from a dynamic panel model (2005)The age of temporary advantage (2010)The Strategy of Conflict (1960)Principles of Marketing (1972)The Role of Market Forces in Assuring Contractual Performance (1981)Complex and chaotic tourism systems: towards a quantitative approach (2011)Determinants of hotel room price (2011)Performance measurement in tourism firms: A content analytical meta-approach (2016)The performance measurement revolution: why now and what next? (1999)The balance on the balanced scorecard a critical analysis of some of its assumptions (2000)Performance implications of strategic performance measurement in financial services firms (2003)Towards a dynamic theory of strategy (1991)Performance measurement system design (1995)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)The Affective Consequences of Service Work (1993)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1987Relevance Lost: The Rise and Fall of Management Accounting3,169 cited
  • 2001DIRECT AND MODERATING EFFECTS OF HUMAN CAPITAL ON STRATEGY AND PERFORMANCE IN PROFESSIONAL SERVICE FIRMS: A RESOURCE-BASED PERSPECTIVE.2,365 cited
  • 2011Service Management and Marketing1,414 cited
  • 1991The performance measurement manifesto.1,295 cited
  • 2002Is performance driven by industry‐or firm‐specific factors? A new look at the evidence739 cited
  • 2002Managing Service Organizations: Does Having a “Thing” Make a Difference?325 cited
  • 1994From Scientific Management to Service Management321 cited
  • 2002Star rating and corporate affiliation: their influence on room price and performance of hotels in Israel255 cited
  • 2001Rethinking performance measures: assessing progress in UK hotels204 cited
  • 1994Management accounting (1984-1994): development of new practice and theory190 cited
  • 1989Formulating and Evaluating Tou Rism Policy Using Importance-Performance Analysis177 cited
  • 2007Organizational form as a solution to the problem of credible commitment: The evolution of naming strategies among U.S. hotel chains, 1896-1980160 cited

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  • 1992Use of importance-performance analysis to evaluate state park cabins: the case of the West Virginia state park system.153 cited
  • 1996Performance-Importance Analysis of Escorted Tour Evaluations145 cited
  • Cited by

    • 2009Is it worthwhile to be a quality certified hotel? Evidence from Spain32 cited