Strategic Stewards: Managing Accountability, Building Trust

Julie Bundt

34 citations0/0 files storedJournal of Public Administration Research and Theory

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Public Policy and Administration Research Library Science and Administration Management and Organizational Studies

Abstract

This study examines professional accountability systems as a potential source of conflict in the relationships between librarians and their overseers. The structure of these governance systems, combined with the motivations of the stakeholders within the system, generates conflict. Potential for conflict is not uniform across the professional accountability systems in public libraries because librarians strategically manage in the conflict-generating structure and because the professionalism generates trust, offsetting some potential for conflict. This study enriches our understanding of the strategic behavior of professionals, utilizes a positive model to study accountability relationships, and sheds light on the work of a very common, but little studied, public agency.

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References

1981The Evolution of Cooperation 1990Bureaucracy: what government agencies do and why they do it 1987Getting to Yes: Negotiating Agreement Without Giving in 1975Congress: The Electoral Connection, by David R. Mayhew 1998Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior 1987Accountability in the Public Sector: Lessons from the Challenger Tragedy 1992A Behavioral Theory of Labor Negotiations: An Analysis of a Social Interaction System.2004The case for bureaucracy : a public administration polemic

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