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Determinant of Customer Loyalty in Malaysian Takaful Industry
16 references·0 citing·44 second hop
Determinant of Customer Loyalty in Malaysian Takaful Industry (2014)Determinant of Customer Loyalty in Malays…Managing Customer Relationships: A Strategic Framework (2004)Managing Customer Relationshi…Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1] (2003)Knowledge‐enabled customer re…Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value (2002)Five Styles of Customer Knowl…Customer knowledge management (2002)Customer knowledge managementAntecedents and consequences of relationship quality in hotel industry (2002)Antecedents and consequences …Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis (2000)Personal characteristics as m…Accelerating Customer Relationships: Using Crm and Relationship Technologies (2000)Accelerating Customer Relatio…Whence Consumer Loyalty? 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1994A Dynamic Theory of Organizational Knowledge Creation17,793 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1998SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS2,840 cited
  • 1998Customer loyalty and complex services1,271 cited
  • 2000Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis1,179 cited
  • 1996LEARNING FROM CUSTOMER DEFECTIONS793 cited
  • 2002Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value625 cited
  • 2003Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]491 cited
  • 2004Managing Customer Relationships: A Strategic Framework469 cited
  • 2000Accelerating Customer Relationships: Using Crm and Relationship Technologies434 cited
  • 2002Customer knowledge management383 cited

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  • 2002Antecedents and consequences of relationship quality in hotel industry365 cited
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