SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Organizational determinants of service employees' exercise of routine, creative, and deviant discretion
16 references·16 citing·29 second hopsampled
Organizational determinants of service employees' exercise of routine, creative, and deviant discretion (1996)Organizational determinants of service em…Perceived Organizational Support (2017)Perceived Organizational Supp…Exchange and Power in Social Life (2017)Exchange and Power in Social …Structural Equation Modeling: Concepts, Issues, and Applications (1997)Structural Equation Modeling:…Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Structural Equation Modeling:…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Perceived organizational support and employee diligence, commitment, and innovation. (1990)Perceived organizational supp…Structural equations with latent variables (1989)Structural equations with lat…EQS : structural equations program manual (1989)EQS : structural equations pr…Perceived organizational support. (1986)Perceived organizational supp…Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. (1986)Organizational commitment and…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…New work attitude measures of trust, organizational commitment and personal need non‐fulfilment (1980)New work attitude measures of…Antecedents and Outcomes of Organizational Commitment (1977)Antecedents and Outcomes of O…Exchange and Power in Social Life. (1965)Exchange and Power in Social …Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review (2021)Four Decades of Frontline Ser…Defending the frontier: examining the impact of internal salesperson evasive knowledge hiding on perceptions of external customer outcomes (2020)Defending the frontier: exami…Does big data analytics influence frontline employees in services marketing? (2017)Does big data analytics influ…Connect within to connect outside: effect of salespeople's political skill on relationship performance (2017)Connect within to connect out…Innovation in the frontline: Exploring the relationship between role conflict, ideas for improvement, and employee service performance (2016)Innovation in the frontline: …When Sales Managers and Salespeople Disagree in the Appreciation for Their Firm: The Phenomenon of Organizational Identification Tension (2015)When Sales Managers and Sales…Organizational structure, organizational form, and counterproductive work behavior: A competitive test of the bureaucratic and post-bureaucratic views (2015)Organizational structure, org…Does standardized service fit all? (2014)Does standardized service fit…Moderation Effects of Power Distance on the Relationship Between Types of Empowerment and Employee Satisfaction (2012)Moderation Effects of Power D…Organizational culture and performance: the role of management accounting system (2011)Organizational culture and pe…Human resource issues in outsourcing: Integrating research and practice (2008)Human resource issues in outs…The Influence of the Selling Situation on the Effectiveness of Control: Toward a Holistic Perspective (2007)The Influence of the Selling …Reactions of service employees to organization–customer conflict: A cross-cultural comparison (2004)Reactions of service employee…A proposed model of the descriptors of service process (2003)A proposed model of the descr…The impact of technology advancement strategies on consumers' patronage decisions (2002)The impact of technology adva…Antecedents to boundary‐spanner perceived organizational support (2002)Antecedents to boundary‐spann…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The measurement of organizational commitment (1979)A three-component conceptualization of organizational commitment (1991)Not So Different After All: A Cross-Discipline View Of Trust (1998)Social Exchange Theory: An Interdisciplinary Review (2005)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Social Identity Theory and the Organization (1989)A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)Principles and practice in reporting structural equation analyses. (2002)How to Write Up and Report PLS Analyses (2009)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)PLS-SEM: Indeed a Silver Bullet (2011)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Scale Development Research (2006)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 1989EQS : structural equations program manual9,698 cited
  • 1986Perceived organizational support.7,053 cited
  • 1996Structural Equation Modeling: Concepts, Issues, and Applications.6,812 cited
  • 2017Perceived Organizational Support4,398 cited
  • 1986Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior.4,076 cited
  • 1997Structural Equation Modeling: Concepts, Issues, and Applications4,061 cited
  • 1990Perceived organizational support and employee diligence, commitment, and innovation.3,064 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1980New work attitude measures of trust, organizational commitment and personal need non‐fulfilment2,333 cited
  • 1977Antecedents and Outcomes of Organizational Commitment

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2,203 cited
  • 1989Structural equations with latent variables2,150 cited
  • Cited by

    • 2021Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review122 cited
    • 2002Antecedents to boundary‐spanner perceived organizational support96 cited
    • 2012Moderation Effects of Power Distance on the Relationship Between Types of Empowerment and Employee Satisfaction91 cited
    • 2002The impact of technology advancement strategies on consumers' patronage decisions79 cited
    • 2003A proposed model of the descriptors of service process77 cited
    • 2016Innovation in the frontline: Exploring the relationship between role conflict, ideas for improvement, and employee service performance56 cited
    • 2008Human resource issues in outsourcing: Integrating research and practice54 cited
    • 2017Connect within to connect outside: effect of salespeople's political skill on relationship performance49 cited
    • 2011Organizational culture and performance: the role of management accounting system48 cited
    • 2017Does big data analytics influence frontline employees in services marketing?43 cited
    • 2014Does standardized service fit all?42 cited
    • 2015When Sales Managers and Salespeople Disagree in the Appreciation for Their Firm: The Phenomenon of Organizational Identification Tension39 cited
    • 2020Defending the frontier: examining the impact of internal salesperson evasive knowledge hiding on perceptions of external customer outcomes36 cited
    • 2004Reactions of service employees to organization–customer conflict: A cross-cultural comparison36 cited
    • 2007The Influence of the Selling Situation on the Effectiveness of Control: Toward a Holistic Perspective35 cited
    • 2015Organizational structure, organizational form, and counterproductive work behavior: A competitive test of the bureaucratic and post-bureaucratic views35 cited