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Marginalisation of quality: is there a case to answer?

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References

1998Business process management: a review and evaluation437 cited
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1992The other side of quality: ‘soft’ issues and the human resource dimension192 cited
1999Managing Quality Fads102 cited

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2002Total Quality Management24 cited
2007Six Sigma business strategy in Taiwan: an empirical study20 cited
2008Modelo de referência para estruturar o Seis Sigma nas organizações

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17 cited

2003A comparative analysis of trilateral and concurrent business improvement methodologies in the high technology sector16 cited

2007Implementação e difusão do programa Seis Sigma no Brasil15 cited