The mediating role of innovation culture on the relationship between Six Sigma and organisational performance in Dubai police force

Mohammed Saleh Alosani · Rushami Zien Yusoff · Ali Ali Al-Ansi · Hassan Saleh Al-Dhaafri

27 citations0/0 files storedInternational Journal of Lean Six Sigma

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

Purpose This study aims to empirically examine the relationship between Six Sigma and organisational performance of the Dubai Police Force (DPF). Moreover, this study further explores the role of innovation culture as a mediating variable between this relationship. Design/methodology/approach A questionnaire survey was conducted to collect research data. The population of the study was composed of head section officers of the DPF. A total of 388 questionnaires were distributed amongst respondents in which 252 of them were returned. Structural equation modelling was performed to test the hypothesised model. Findings Central findings confirmed the effect of Six Sigma and innovation culture on organisational performance. Additionally, innovation culture was found to partially mediate the effects of Six Sigma on organisational performance. Practical implications Findings from this study may enlighten managers, practitioners and academicians on the importance of using Six Sigma in the policing field. This study advocates taking into account preparing appropriate culture when implementing Six Sigma projects given its role in facilitating the implementation of these projects and achieving success. Six Sigma with innovation culture provides a key opportunity for the creation of uniqueness and has the potential to significantly influence organisational performance. Originality/value This study adds to the current knowledge on the role of Six Sigma on organisational performance of police agencies. This study is the first to provide empirical evidence on the mediating role of innovation culture on the relationship between Six Sigma and organisational performance in policing context.

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2023Transformational leadership and innovation to boost business performance: The case of small Mexican firms 2023Applications of six sigma for service quality enhancement in the UAE: a multiple case study analysis and lessons learned 2022An Examination of the Relationship Between Levels Diversity-Organizational Performance: Does Innovative Culture Matter?2024Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review

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