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Examining store manager effects in consumer and staff satisfaction: Evidence from Thailand · Study

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ArticleExamining store manager effects in consumer and staff satisfaction: Evidence from Thailand

Sooksan Kantabutra2010

Article2010

Examining store manager effects in consumer and staff satisfaction: Evidence from Thailand

Sooksan Kantabutra

18 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Retail Behavior Studies Job Satisfaction and Organizational Behavior Organizational Strategy and Culture

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1987Leadership and Performance beyond Expectations 1981Leadership in Organizations 1989The Structuring of Organizations 2009Business Research: A Practical Guide for Undergraduate and Postgraduate Students 1994Putting the Service-Profit Chain to Work 1990Bass & Stogdill's handbook of leadership: Theory, research, and managerial applications, 3rd ed.2015Structuring Organizations

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2019How store managers can empower their teams to engage in constructive deviance: Theory development through a multiple case study

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Year2010

Typearticle

Published2010-10-18

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations18

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.jretconser.2010.09.010

openalex_workW2006499756

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