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Examining store manager effects in consumer and staff satisfaction: Evidence from Thailand
16 references·2 citing·32 second hop
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1987Leadership and Performance beyond Expectations12,412 cited
  • 1981Leadership in Organizations5,252 cited
  • 1989The Structuring of Organizations4,259 cited
  • 2009Business Research: A Practical Guide for Undergraduate and Postgraduate Students3,873 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1990Bass & Stogdill's handbook of leadership: Theory, research, and managerial applications, 3rd ed.2,852 cited
  • 2015Structuring Organizations2,791 cited
  • 1996Built to last: Successful habits of visionary companies2,307 cited
  • 1987Toward a Behavioral Theory of Charismatic Leadership in Organizational Settings1,924 cited
  • 1989The management and control of quality1,627 cited
  • 1985Job satisfaction and job performance: A meta-analysis.1,469 cited
  • 1987The transformational leader1,342 cited
  • 2004Dimensions of transformational leadership: Conceptual and empirical extensions1,230 cited
  • 1993Transformational leadership: A response to critiques.1,010 cited
  • 1987

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The leadership challenge: How to get extraordinary things done in organizations
1,008 cited

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  • 2019How store managers can empower their teams to engage in constructive deviance: Theory development through a multiple case study33 cited
  • 2024Through the looking glass: Extending the “satisfaction mirror” in thirty-nine countries4 cited