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Chat reference communication patterns and implications: applying politeness theory

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References

1987Politeness : Some Universals in Language Usage11,919 cited
1987Politeness10,531 cited
2001A critique of politeness theories1,418 cited
1973Self-disclosure: A literature review.1,254 cited
2005Conversation Analysis and Discourse Analysis619 cited
2005Conversation analysis and discourse analysis : a comparative and critical introduction442 cited
1991Facework Solidarity, Approbation, and Tact432 cited

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2011On Virtual Face-Work: An Ethnography of Communication Approach to a Live Chat Reference Interaction33 cited
2012Training Millennials: a practical and theoretical approach24 cited
2009Multimodal discourse on online newspaper home pages: A social-semiotic perspective22 cited

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2020Sustainable Political Social Media Marketing: Effects of Structural Features in Plain Text Messages15 cited

2013Communication, Face Saving, and Anxiety at an Academic Library's Virtual Reference Service13 cited

2013Formality in Chat Reference: Perceptions of 17- to 25-Year-Old University Students9 cited

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