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Service development tools in action
16 references·1 citing·46 second hop
Service development tools in action (2012)Service development tools in actionUsers as service innovators: The case of banking services (2011)Users as service innovators: …Spark Innovation through Empathic Design (2011)Spark Innovation through Empa…Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services (2008)Key strategies for the succes…Open Innovation: A New Paradigm for Understanding Industrial Innovation (2006)Open Innovation: A New Paradi…Open innovation : researching a new paradigm (2006)Open innovation : researching…The future of competition: co-creating unique value with customers (2004)The future of competition: co…The sources and aims of innovation in services: Variety between and within sectors (2003)The sources and aims of innov…Turn customer input into innovation. (2002)Turn customer input into inno…Client Co-Production in Knowledge-Intensive Business Services (2002)Client Co-Production in Knowl…An Exploratory Investigation of User Involvement in New Service Development (2002)An Exploratory Investigation …A customer‐oriented new service development process (2002)A customer‐oriented new servi…KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION (2000)KNOWLEDGE-INTENSIVE BUSINESS …Knowledge-Intensive Business Services as Co-Producers of Innovation (2000)Knowledge-Intensive Business …Innovation as a loosely coupled system in services (2000)Innovation as a loosely coupl…Management of Innovation in Services (1997)Management of Innovation in S…Factors for success in R&D projects and new product innovation: a contextual framework (1997)Factors for success in R&D pr…Determinants of success in transport services outsourcing: empirical study in Europe (2018)Determinants of success in tr…Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation (1986)The Commitment-Trust Theory of Relationship Marketing (1994)Involving Suppliers in New Product Development (1999)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Intermediation and the role of intermediaries in innovation (2006)Co-production and customer loyalty in financial services (2007)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)The Tacit Dimension (1997)The Knowledge-Creating Company (1998)Capabilities for managing service innovation: towards a conceptual framework (2010)Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Relationship between innovation capability, innovation type, and firm performance (2017)Case Study Research: Design and Methods (1984)Qualitative evaluation and research methods (1990)PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)New service development: learning from and with customers (2004)Benefits of Co-design in Service Design Projects (2011)Managing Co‐creation Design: A Strategic Approach to Innovation (2015)The Structure of Scientific Revolutions (1963)A resource‐based view of the firm (1984)The Theory of Economic Development (2003)Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies (2005)Innovation management measurement: A review (2006)A review of innovation research in tourism (2009)Sectoral patterns of technical change: Towards a taxonomy and a theory (1984)ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)In search of project classification: a non-universal approach to project success factors (1998)One Size Does Not Fit All Projects: Exploring Classical Contingency Domains (2001)The Sources of Innovation (2007)Innovation indicators throughout the innovation process: An extensive literature analysis (2018)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Open innovation: The next decade (2014)INNOVATION IN THE PUBLIC SECTOR: A SYSTEMATIC REVIEW AND FUTURE RESEARCH AGENDA (2015)The Open Innovation Research Landscape: Established Perspectives and Emerging Themes across Different Levels of Analysis (2016)Innovation in services (1997)Do Services Innovate (Differently)? Insights from the European Innobarometer Survey (2005)Determinants of green competitive advantage: the roles of green knowledge sharing, green dynamic capabilities, and green service innovation (2016)Co-creation experiences: The next practice in value creation (2004)Managing the co-creation of value (2007)The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019)Open innovation in SMEs: Trends, motives and management challenges (2008)How open is innovation? (2010)Organizing for Innovation in the Digitized World (2012)DEVELOPING INNOVATION CAPABILITY IN ORGANISATIONS: A DYNAMIC CAPABILITIES APPROACH (2001)Responsive and Proactive Market Orientation and New‐Product Success* (2004)Socio-technical systems: From design methods to systems engineering (2010)
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References

  • 2006Open innovation : researching a new paradigm3,334 cited
  • 2004The future of competition: co-creating unique value with customers2,174 cited
  • 2006Open Innovation: A New Paradigm for Understanding Industrial Innovation1,477 cited
  • 2000Knowledge-Intensive Business Services as Co-Producers of Innovation989 cited
  • 2000KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION856 cited
  • 1997Management of Innovation in Services816 cited
  • 2011Spark Innovation through Empathic Design790 cited
  • 2002Client Co-Production in Knowledge-Intensive Business Services741 cited
  • 1997Factors for success in R&D projects and new product innovation: a contextual framework660 cited
  • 2002An Exploratory Investigation of User Involvement in New Service Development605 cited
  • 2002A customer‐oriented new service development process600 cited
  • 2002Turn customer input into innovation.539 cited
  • 2008Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services482 cited
  • 2000Innovation as a loosely coupled system in services363 cited
  • 2011Users as service innovators: The case of banking services332 cited

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  • 2003The sources and aims of innovation in services: Variety between and within sectors296 cited
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    • 2018Determinants of success in transport services outsourcing: empirical study in Europe17 cited