SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Exploring the associations between standards for service delivery (organisational culture), co-worker support, self-efficacy, job satisfaction and customer orientation in the real estate industry
16 references·3 citing·51 second hop
Exploring the associations between standards for service delivery (organisational culture), co-worker support, self-efficacy, job satisfaction and customer orientation in the real estate industry (2013)Exploring the associations between standa…Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance. (2008)Do peers make the place? Conc…Self-efficacy and work-related performance: The integral role of individual differences. (2007)Self-efficacy and work-relate…Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)Internal Benefits of Service-…The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…SOCIAL UNDERMINING IN THE WORKPLACE. (2002)SOCIAL UNDERMINING IN THE WOR…Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Emotional Labor and Burnout: …Relationship of core self-evaluations traits—self-esteem, generalized self-efficacy, locus of control, and emotional stability—with job satisfaction and job performance: A meta-analysis. (2001)Relationship of core self-eva…Psychological well-being and job satisfaction as predictors of job performance. (2000)Psychological well-being and …A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes (2000)A Multiple-Layer Model of Mar…Efficacy beliefs as a moderator of the impact of work-related stressors: A multilevel study. (1999)Efficacy beliefs as a moderat…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…SOCIALIZATION TACTICS, SELF-EFFICACY, AND NEWCOMERS' ADJUSTMENTS TO ORGANIZATIONS. (1986)SOCIALIZATION TACTICS, SELF-E…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Participation in decision-making and work outcomes: evidence from a developing economy (2020)Participation in decision-mak…Antecedents and mediating role of IT service climate in IT service quality: A mixed methods study (2020)Antecedents and mediating rol…The effect of justice in the history of loyalty: A study in failure recovery in the retail context (2015)The effect of justice in the …Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Computer Self-Efficacy: Development of a Measure and Initial Test (1995)Organizational Social Capital and Employment Practices (1999)Managing Potential and Realized Absorptive Capacity: How do Organizational Antecedents Matter? (2005)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)The Evolution of Cooperation (1981)Stress, social support, and the buffering hypothesis. (1985)Workplace incivility: A review of the literature and agenda for future research (2014)Psychological Safety: A Meta‐Analytic Review and Extension (2016)Exchange and Power in Social Life (2017)Variable-Centered, Person-Centered, and Person-Specific Approaches (2017)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Abusive Supervision in Work Organizations: Review, Synthesis, and Research Agenda (2007)Knowledge hiding in organizations (2011)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Society and the Adolescent Self-Image (1965)Generalized expectancies for internal versus external control of reinforcement. (1966)Job Satisfaction: Application, Assessment, Causes, and Consequences (1997)Does High Self-Esteem Cause Better Performance, Interpersonal Success, Happiness, or Healthier Lifestyles? (2003)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)The nature of procrastination: A meta-analytic and theoretical review of quintessential self-regulatory failure. (2007)The Presentation of Self in Everyday Life. (1956)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)The dimensionality and antecedents of emotional labor strategies (2004)On the costs and benefits of emotional labor: A meta-analysis of three decades of research. (2011)Social Learning Theory. (1978)Measuring Service Quality: A Reexamination and Extension (1992)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Coefficient Alpha and the Internal Structure of Tests (1951)Handbook of Industrial and Organizational Psychology. (1977)Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Strategic Orientation of the Firm and New Product Performance (1997)The C-OAR-SE procedure for scale development in marketing (2002)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 2001Relationship of core self-evaluations traits—self-esteem, generalized self-efficacy, locus of control, and emotional stability—with job satisfaction and job performance: A meta-analysis.3,428 cited
  • 2002Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”2,356 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1986SOCIALIZATION TACTICS, SELF-EFFICACY, AND NEWCOMERS' ADJUSTMENTS TO ORGANIZATIONS.1,559 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 2002SOCIAL UNDERMINING IN THE WORKPLACE.1,491 cited
  • 2008Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance.1,300 cited
  • 2000A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes1,283 cited
  • 2000Psychological well-being and job satisfaction as predictors of job performance.1,267 cited
  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,092 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2003Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors882 cited
  • 2007Self-efficacy and work-related performance: The integral role of individual differences.876 cited
  • 1999Efficacy beliefs as a moderator of the impact of work-related stressors: A multilevel study.720 cited
  • Cited by

    • 2015The effect of justice in the history of loyalty: A study in failure recovery in the retail context28 cited
    • 2020Participation in decision-making and work outcomes: evidence from a developing economy27 cited
    • 2020Antecedents and mediating role of IT service climate in IT service quality: A mixed methods study20 cited