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References

1993Reengineering the corporation: A manifesto for business revolution6,454 cited
2011The New Industrial Engineering: Information Technology and Business Process Redesign3,035 cited
2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
1997Business Process Change: A Study of Methodologies, Techniques, and Tools*985 cited
2002Modelling and analysis of business process reengineering157 cited
1995Business process simulation135 cited

2020Business process modeling, implementation, analysis, and management: the case of business process management tools54 cited
2021A study into the contingencies of process improvement methods48 cited
2011Analysis of techniques for business process improvement39 cited
2013Towards a framework for identifying business process redesign patterns39 cited
2015Detecting potential weaknesses in business processes36 cited
2019Eligibility of BPMN Models for Business Process Redesign36 cited
2022Business process improvement by means of Big Data based Decision Support Systems: a case study on Call Centers27 cited
2013Testing success factors for manufacturing BPR project phases24 cited
2016

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24 cited