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Managing total service quality: a systemic view
7 references·3 citing·37 second hop
Managing total service quality: a systemic view (1998)Managing total service quality: a systemi…Quality management systems: a study of authority and empowerment (1997)Quality management systems: a…The Managerial Grid (1994)The Managerial GridThe rationalization of quality in the construction industry: Some empirical findings (1993)The rationalization of qualit…Modern Management Diversity, Quality, Ethics, and the Global Environment (1992)Modern Management Diversity, …The quality debate (1990)The quality debateEmpowerment in Organizations: How to Spark Exceptional Performance (1990)Empowerment in Organizations:…The Change Masters: Corporate Entrepreneurs at Work (1985)The Change Masters: Corporate…Influences of key stakeholders’ involvement in maintenance management (2017)Influences of key stakeholder…Quality Management Maintenance and Practices-Technical and Non-Technical Approaches (2012)Quality Management Maintenanc…Cross‐cultural influences on quality management systems: two case studies (2000)Cross‐cultural influences on …The management and control of quality (1989)A framework for quality management research and an associated measurement instrument (1994)The relationship between total quality management practices and operational performance (1999)Clustering Countries on Attitudinal Dimensions: A Review and Synthesis (1985)The Confucius connection: From cultural roots to economic growth (1988)Understanding Cultural Differences (2004)Quality planning and analysis (1970)The Professions and Their Prospects. (1975)Quality Planning and Analysis (1981)Client briefing processes and procurement method selection: a South African study (1999)ISO 9000 standards: perceptions and experiences in the UK construction industry (1999)MBNQA‐oriented self‐assessment quality management system for contractors: fuzzy AHP approach (2008)The short and glorious history of organizational theory (1973)Understanding Organisations (1982)The Management of Innovation (1994)Quality Management Tools for Lean Production - Moving From Enforcement to Empowerment (2002)A cooperative Internet-facilitated quality management environment for construction (2005)Looking out to look in: inspiration from social sciences for construction management research (2018)The managerial grid: key orientations for achieving production through people (1972)Development and implementation of the South African construction excellence model (SACEM) (2002)Implementation barriers of ISO 9000 within the Malaysian local government (2013)Ethnography: Principles and Practice (1983)Research methods for business: A skill building approach (1993)Designing and Conducting Mixed Methods Research (2007)Enhancing participation through organizational drivers (2020)Inquiring into the temporary organization: New directions for project management research (1995)On-the-job Innovation: The Impact of Job Design and Human Resource Management through Production Ownership (2005)Absorptive capacity, its determinants, and influence on innovation output: Cross-cultural validation of the structural model (2009)Job Stress and Coping Mechanisms among Nursing Staff in Public Health Services (2012)The Relationship Between Emotional Intelligence of Managers, Innovative Corporate Culture and Employee Performance (2015)The effect of problem-based learning on nursing students' decision making skills and styles (2017)Transformational versus servant leadership: a difference in leader focus (2004)Review : A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict1 (2006)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Empowerment: power, culture and leadership – a strategy or fad for the millennium? (1999)Three Faces of Empowerment: Expanding the Theory of Empowerment in Community Development (2002)Teachers’ Organizational Commitment: Examining the Mediating Effects of Distributed Leadership (2013)
this work references cited by second hop

References

  • 1994The Managerial Grid1,568 cited
  • 1985The Change Masters: Corporate Entrepreneurs at Work663 cited
  • 1990Empowerment in Organizations: How to Spark Exceptional Performance125 cited
  • 1992Modern Management Diversity, Quality, Ethics, and the Global Environment68 cited
  • 1990The quality debate56 cited
  • 1997Quality management systems: a study of authority and empowerment34 cited
  • 1993The rationalization of quality in the construction industry: Some empirical findings32 cited

Cited by

  • 2017Influences of key stakeholders’ involvement in maintenance management48 cited
  • 2000Cross‐cultural influences on quality management systems: two case studies25 cited
  • 2012Quality Management Maintenance and Practices-Technical and Non-Technical Approaches24 cited

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