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Why does loyalty–cooperation behavior vary over buyer–seller relationship? · Study

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ArticleWhy does loyalty–cooperation behavior vary over buyer–seller relationship?

Lei‐Yu Wu2015

Article2015

Why does loyalty–cooperation behavior vary over buyer–seller relationship?

Lei‐Yu Wu · Po-Yuan Chen · Kuan-Yang Chen

76 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Quality and Supply Management Outsourcing and Supply Chain Management

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1988On the Evaluation of Structural Equation Models 1994The Commitment-Trust Theory of Relationship Marketing 1977Estimating Nonresponse Bias in Mail Surveys 1996The Behavioral Consequences of Service Quality 1987Developing Buyer-Seller Relationships 1985The economic institutions of capitalism firms, markets, relational contracting 1997An Examination of the Nature of Trust in Buyer-Seller Relationships

Cited by

2019Evidence-Based Resilience Management for Supply Chain Sustainability: An Interpretive Structural Modelling Approach 2020How do knowledge characteristics affect firm’s knowledge sharing intention in interfirm cooperation? An empirical study 2019A relational embeddedness perspective on dynamic capabilities: A grounded investigation of buyer-supplier routines 2020A review of inter-firm relationship quality in supply chains 2020Consumer satisfaction–based social commerce service quality management

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Details

Year2015

Typearticle

Published2015-04-15

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations76

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jbusres.2015.04.001

openalex_workW2007779204

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