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Does the public sector need a more demand-driven approach to capacity management?
16 references·3 citing·37 second hop
Does the public sector need a more demand-driven approach to capacity management? (2012)Does the public sector need a more demand…Industrial Dynamics: A Major Breakthrough for Decision Makers (2012)Industrial Dynamics: A Major …Building theories from case study research (2009)Building theories from case s…The Psychology of Waiting Lines (2005)The Psychology of Waiting Lin…Comparing Public and Private Sector Decision-Making Practices (2005)Comparing Public and Private …Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…Has Revenue Management become Acceptable? (2003)Has Revenue Management become…Case research in operations management (2002)Case research in operations m…Building operations management theory through case and field research (1998)Building operations managemen…A definition of theory: research guidelines for different theory‐building research methods in operations management (1998)A definition of theory: resea…Yield management: A tool for capacity‐considered service firms (1989)Yield management: A tool for …Building Theories from Case Study Research (1989)Building Theories from Case S…The Public-Private Distinction in Organization Theory: A Critique and Research Strategy (1988)The Public-Private Distinctio…Qualitative Data Analysis: A Sourcebook of New Methods (1986)Qualitative Data Analysis: A …Strategic Management in Public and Private Organizations: Implications of Distinctive Contexts and Constraints (1985)Strategic Management in Publi…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…The Case Study Crisis: Some Answers (1981)The Case Study Crisis: Some A…Operations & supply chain management: principles and practice (2025)Operations & supply chain man…Implementing failure demand reduction as part of a demand management strategy (2021)Implementing failure demand r…Conceptualising and contextualising public sector operations management (2013)Conceptualising and contextua…Organizational Theories: Some Criteria for Evaluation (1989)What Constitutes a Theoretical Contribution? (1989)Survey research in operations management: a process‐based perspective (2002)A grounded theory of positive youth development through sport based on results from a qualitative meta-study (2016)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)Renaissance of case research as a scientific method (2014)A New Paradigm for Systematic Literature Reviews in Supply Chain Management (2017)Case Study Research: Design and Methods (1984)The Case Research Strategy in Studies of Information Systems (1987)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory (1994)Qualitative Data Analysis for Health Services Research: Developing Taxonomy, Themes, and Theory (2007)Toward a Definition of Mixed Methods Research (2007)Case study research: Design and methods (1986)Grounded Theory in Management Research (2003)What passes as a rigorous case study? (2008)Supply Chain Management under the Threat of International Terrorism (2001)Towards a sustainable fashion retail supply chain in Europe: Organisation and performance (2008)Dancing the Supply Chain: Toward Transformative Supply Chain Management (2020)Theory Building From Cases: Opportunities And Challenges (2007)The qualitative research interview (2011)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Customer satisfaction and its measurement in hospitality enterprises (1999)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)The evolution of the intellectual structure of operations management—1980–2006: A citation/co‐citation analysis (2008)Value creation in E‐business (2001)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)Seeking Qualitative Rigor in Inductive Research (2012)
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References

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  • 2002Case research in operations management4,049 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
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  • 1988The Public-Private Distinction in Organization Theory: A Critique and Research Strategy911 cited
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  • 1985Strategic Management in Public and Private Organizations: Implications of Distinctive Contexts and Constraints309 cited
  • 2003Has Revenue Management become Acceptable?296 cited

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  • 2005Comparing Public and Private Sector Decision-Making Practices271 cited
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    • 2025Operations & supply chain management: principles and practice46 cited
    • 2013Conceptualising and contextualising public sector operations management23 cited
    • 2021Implementing failure demand reduction as part of a demand management strategy8 cited