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Measuring Customer Satisfaction for Strategic Management · Study

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ArticleMeasuring Customer Satisfaction for Strategic Management

Laurette Dubé1994

Article1994

Measuring Customer Satisfaction for Strategic Management

261 citations·0/0 files stored·Cornell Hotel and Restaurant Administration Quarterly

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Customer Service Quality and Loyalty Customer churn and segmentation Corporate Governance and Management

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References

1988Communication and Control Processes in the Delivery of Service Quality 1971Conjoint Measurement for Quantifying Judgmental Data 1974Trade-Off Analysis of Consumer Values 1989Courtyard by Marriott: Designing a Hotel Facility with Consumer-Based Marketing Models

Cited by

2001An Examination of the Determinants of Entertainment Vacationers’ Intentions to Revisit 2016Customer satisfaction and its measurement in hospitality enterprises: a revisit and update 2002Customers’ expectations factors in restaurants 2003The Role of Customer Satisfaction and Image in Gaining Customer Loyalty in the Hotel Industry 1996Hotel guest satisfaction among business travelers What are the important factors?2007Guest Satisfaction and Restaurant Performance 2020Service Quality, Perceived Value and Customer Satisfaction on Behavioral Intention in Restaurants: An Integrated Structural Model 2010Factors influencing tourists' revisit intentions

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Details

Year1994

Typearticle

Published1994-02-01

VenueCornell Hotel and Restaurant Administration Quarterly

ISSN-L0010-8804

Languageen

Citations261

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/0010-8804(94)90063-9

openalex_workW2008135122

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