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Applying Herzberg’s Hygiene Factors to the Changing Accommodation Environment
1 references·16 citing·47 second hop
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this work references cited by second hop

References

  • 1989Marketing leadership in hospitality140 cited

Cited by

  • 2015The Impact of Tour Service Performance on Tourist Satisfaction and Behavioral Intentions: A Study of Chinese Tourists in Hong Kong144 cited
  • 2009Perceptions of tourism products129 cited
  • 1998Customer Satisfaction Measurement Practice in United Kingdom Hotels57 cited
  • 1996Research issues for employee empowerment in hospitality organisations47 cited
  • 1994The Limits of Empowerment47 cited
  • 1998Operations management research in the hospitality industry46 cited
  • 2007Determination of Satisfiers and Dissatisfiers Using Herzberg's Motivator and Hygiene Factor Theory: An Exploratory Study37 cited
  • 2009Making sense of the hotel guestroom29 cited
  • 2020The Influence of Social Media on Employee’s Knowledge Sharing Motivation: A Two-Factor Theory Perspective27 cited
  • 2022Understanding value perceptions and propositions: A machine learning approach26 cited
  • 2021On the application of the Two-Factor Theory to online employer reviews19 cited
  • 2014A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage14 cited
  • 2014MOTIVATION AND SUPERVISION IN HOSPITALITY INDUSTRY WITH FOCUS TO HOTELS AND LODGES IN MZUZU CITY3 cited

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  • 2016EVIDENCE OF HERZBERG'S MOTIVATION-HYGIENE THEORY IN SMALL AND MEDIUM ENTERPRISES THROUGH THE LENS OF A THREE-STAR HOTEL3 cited
  • 2025Herzberg's Motivation-Hygiene Theory Revisited in the Information Age3 cited
  • 2022Leadership style and its relationship to work satisfaction of the employees in the hospitality industry: a case study of AVANI Hotel and Convention Centre, Khon Kaen, Thailand2 cited