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Customer satisfaction in Indian commercial banks through total quality management approach
16 references·3 citing·29 second hop
Customer satisfaction in Indian commercial banks through total quality management approach (2010)Customer satisfaction in Indian commercia…Exchange and Power in Social Life (2017)Exchange and Power in Social …The Core Competence of the Corporation (2006)The Core Competence of the Co…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Structural Equations with Latent Variables. (1991)Structural Equations with Lat…A three-component conceptualization of organizational commitment (1991)A three-component conceptuali…The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…Structural Equations with Latent Variables (1989)Structural Equations with Lat…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Leadership and Performance beyond Expectations (1987)Leadership and Performance be…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The measurement of organizational commitment (1979)The measurement of organizati…Motivation through the design of work: test of a theory (1976)Motivation through the design…Exchange and Power in Social Life. (1965)Exchange and Power in Social …Towards continuous improvement (CI) in professional service delivery: a systematic literature review (2018)Towards continuous improvemen…Developing and validating a hierarchical model of service quality of retail banks (2014)Developing and validating a h…Innovating TQM, CE and KM for productive manufacturing in a Malaysian firm (2012)Innovating TQM, CE and KM for…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)lavaan : An R Package for Structural Equation Modeling (2012)Social Identity Theory and the Organization (1989)Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective (1995)Building a practically useful theory of goal setting and task motivation: A 35-year odyssey. (2002)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 1987Leadership and Performance beyond Expectations12,412 cited
  • 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
  • 2006The Core Competence of the Corporation11,435 cited
  • 1991A three-component conceptualization of organizational commitment11,041 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1976Motivation through the design of work: test of a theory

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8,956 cited
  • 1979The measurement of organizational commitment8,817 cited
  • Cited by

    • 2014Developing and validating a hierarchical model of service quality of retail banks34 cited
    • 2012Innovating TQM, CE and KM for productive manufacturing in a Malaysian firm19 cited
    • 2018Towards continuous improvement (CI) in professional service delivery: a systematic literature review16 cited