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A FRAMEWORK FOR DEVELOPING TECHNICAL PROCESS REENGINEERING DESIGNS
16 references·1 citing·34 second hop
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993Reengineering the corporation: A manifesto for business revolution6,454 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 2011The New Industrial Engineering: Information Technology and Business Process Redesign3,035 cited
  • 1990Reengineering Work: Don’t Automate, Obliterate2,922 cited
  • 1993Improving the measurement of service quality1,197 cited
  • 1994How to Make Reengineering Really Work399 cited
  • 1993How to make reengineering really work298 cited
  • 1995Reengineering Management: The Mandate for New Leadership297 cited
  • 1994Business Process Reengineering: Charting a Strategic Path for the Information Age212 cited
  • 2011Measuring Service Quality For Strategic Planning And Analysis In Service Firms142 cited
  • 1995Business process re-engineering and process management: A survey of current practice and future trends in integrated management114 cited
  • 1994Exploring the success of information technology enabled business process reengineering71 cited
  • 1995Business process re-engineering (BPR) — A study of the software tools currently available62 cited

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  • 1993GETTING READY FOR STRATEGIC CHANGE54 cited
  • 2002The ISO 9000 Handbook43 cited
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    • 2001A case study of the SMEs’ organizational restructuring in Taiwan14 cited