Business Process Reengineering: Charting a Strategic Path for the Information Age

Abstract

Many organizations are undergoing major restructuring efforts in order to be viable in today's changing economic environment. Business process redesign (BPR), which involves the radical redesign of age-old business processes, represents one such effort. Information technologies (IT) play an important role in BPR. This article presents a framework for examining business processes based on two process characteristics—degree of mediation and degree of collaboration—to show how IT may be applied to improve process performance by altering these process characteristics. Based on the framework, guidelines are provided for selecting strategic paths in reengineering specific processes.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 212 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.