SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Do American Business Travellers Have Different Hotel Service Requirements?
2 references·8 citing·44 second hop
Do American Business Travellers Have Different Hotel Service Requirements? (1993)Do American Business Travellers Have Diff…Journal of travel research (1988)Journal of travel researchFrequent Travelers (1988)Frequent TravelersThe influence of recent hotel amenities and green practices on guests’ price premium and revisit intention (2015)The influence of recent hotel…Do ISO 9001-certified hotels get a higher customer rating than non-certified ones? (2015)Do ISO 9001-certified hotels …How does hotel attribute importance vary among different travelers? An exploratory case study based on a conjoint analysis (2014)How does hotel attribute impo…Tourists' and tourism suppliers' perceptions toward crisis management on tsunami (2012)Tourists' and tourism supplie…Investigating British customers’ experience to maximize brand loyalty within the context of tourism in Egypt: Netnography & structural modelling approach (2010)Investigating British custome…Hotel business travellers satisfaction based on service quality: a segmentation approach in inner city five-star hotels (2009)Hotel business travellers sat…Market segmentation in hospitality research: no longer a sequential process (1998)Market segmentation in hospit…A market‐driven approach to business development and service improvement in the hospitality industry (1997)A market‐driven approach to b…Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Qualitative Data Analysis: An Expanded Sourcebook (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Towards a framework for tourism disaster management (2001)Chaos, crises and disasters: a strategic approach to crisis management in the tourism industry (2003)Chinese tourists’ sense of safety: perceptions of expected and experienced destination safety (2019)Tourism and natural disaster management process: perception of tourism stakeholders in the case of Kumamoto earthquake in Japan (2019)Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda (2021)Marketing for Hospitality and Tourism (1995)Ethics and Target Marketing: The Role of Product Harm and Consumer Vulnerability (1997)Evaluative Images and Tourism: The Use of Personal Constructs to Describe the Structure of Destination Images (1998)Proposing a sustainable marketing framework for heritage tourism (2009)Lodgserv: A Service Quality Index for the Lodging Industry (1990)A Strategy for Customer Satisfaction (1992)Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Exploring the Strategic Ground for Listening and Organizational Effectiveness (2008)Customers’ zone of tolerance for retail stores (2011)Integrating internal branding antecedents, customer and job satisfaction in the public sector (2019)Conjoint Analysis in Consumer Research: Issues and Outlook (1978)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)The Development and Psychometric Properties of LIWC2015 (2015)A Cross-cultural Analysis of Attributes that Influence Customers’ Hotel Experience in Green Hotels (2025)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Customer satisfaction and loyalty in online and offline environments (2003)The Strategic Use of Decentralized Institutions: Exploring Certification With the ISO 14001 Management Standard (2005)Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants (2018)Reasons for decertification of ISO 9001. An empirical study (2018)The intellectual structure of research in ISO 9000 standard series (1987–2015): a Bibliometric analysis (2018)Principles and practice of structural equation modeling, 2nd ed. (2005)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Principles and Practice of Structural Equation Modeling (2012)How does a hotel’s hygiene protocol quality trigger guests’ revisit intention during the pandemic? Evidence from Chinese guests (2023)Attributes of pet-friendly hotels: What matters to consumers? (2024)Pet-friendly hotels: distinctive attributes and their influence on customer behavior (2025)Marketplace Lodging Needs of Mature Travelers (1992)Are travellers satisfied with Malaysian hotels? (2005)Information and Communication Technologies in Tourism 2014 (2013)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)The Role of Customer Gratitude in Relationship Marketing (2009)Destination Competitiveness: An Analysis of Determinant Attributes (2010)
this work references cited by second hop

References

  • 1988Journal of travel research975 cited
  • 1988Frequent Travelers226 cited

Cited by

  • 2012Tourists' and tourism suppliers' perceptions toward crisis management on tsunami129 cited
  • 2015The influence of recent hotel amenities and green practices on guests’ price premium and revisit intention104 cited
  • 1998Market segmentation in hospitality research: no longer a sequential process102 cited
  • 2014How does hotel attribute importance vary among different travelers? An exploratory case study based on a conjoint analysis95 cited
  • 2015Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?35 cited
  • 1997A market‐driven approach to business development and service improvement in the hospitality industry26 cited
  • 2010Investigating British customers’ experience to maximize brand loyalty within the context of tourism in Egypt: Netnography & structural modelling approach15 cited
  • 2009Hotel business travellers satisfaction based on service quality: a segmentation approach in inner city five-star hotels14 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work