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ArticleTOURIST SATISFACTION AND DISSATISFACTION

Jaume Garau2009

Article2009

TOURIST SATISFACTION AND DISSATISFACTION

549 citations·0/0 files stored·Annals of Tourism Research

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Diverse Aspects of Tourism Research Customer Service Quality and Loyalty Recreation, Leisure, Wilderness Management

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References

2017The Motivation to Work 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1984Attractive Quality and Must-Be Quality 2003An examination of the effects of motivation and satisfaction on destination loyalty: a structural model 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response 1967Work and the Nature of Man.2000Quality, satisfaction and behavioral intentions 2001Tourism image, evaluation variables and after purchase behaviour: inter-relationship

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2014What makes a destination beautiful? Dimensions of tourist aesthetic judgment 2011Patterns of tourists' emotional responses, satisfaction, and intention to recommend 2013DEVELOPING DESTINATION LOYALTY: THE CASE OF HAINAN ISLAND 2015Destination service quality, affective image and revisit intention: The moderating role of past experience 2015Components of cultural tourists’ experiences in destinations 2013

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Year2009

Typearticle

Published2009-10-26

VenueAnnals of Tourism Research

ISSN-L0160-7383

Languageen

Citations549

Files0 public / 0

ShelfDiverse Aspects of Tourism Research

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doi10.1016/j.annals.2009.07.001

openalex_workW2008465154

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From tourist motivations to tourist satisfaction

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2011Determinants of Daily Happiness on Vacation