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TOURIST SATISFACTION AND DISSATISFACTION
16 references·16 citing·38 second hopsampled
TOURIST SATISFACTION AND DISSATISFACTION (2009)TOURIST SATISFACTION AND DISSATISFACTIONThe Motivation to Work (2017)The Motivation to WorkTravel Anxiety and Intentions to Travel Internationally: Implications of Travel Risk Perception (2005)Travel Anxiety and Intentions…An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)An examination of the effects…Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Tourism image, evaluation var…Repeaters' behavior at two distinct destinations (2001)Repeaters' behavior at two di…Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Tourist Satisfaction with Mal…The destination product and its impact on traveller perceptions (2000)The destination product and i…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…The determinants of service quality: satisfiers and dissatisfiers (1995)The determinants of service q…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…A typology of retail failures and recoveries (1993)A typology of retail failures…A Catastrophe Model for Developing Service Satisfaction Strategies (1992)A Catastrophe Model for Devel…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Work and the Nature of Man. (1967)Work and the Nature of Man.A socio-psychological conceptualisation of overtourism (2020)A socio-psychological concept…Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model (2017)Tourists’ Destination Loyalty…A formative model of the relationship between destination quality, tourist satisfaction and intentional loyalty: An empirical test in Vietnam (2016)A formative model of the rela…Holiday recovery experiences, tourism satisfaction and life satisfaction – Is there a relationship? (2015)Holiday recovery experiences,…Factors influencing sport tourists’ revisit intentions (2015)Factors influencing sport tou…Destination service quality, affective image and revisit intention: The moderating role of past experience (2015)Destination service quality, …Components of cultural tourists’ experiences in destinations (2015)Components of cultural touris…What makes a destination beautiful? Dimensions of tourist aesthetic judgment (2014)What makes a destination beau…The impacts of weather on tourist travel (2013)The impacts of weather on tou…Research priorities in park tourism (2013)Research priorities in park t…From tourist motivations to tourist satisfaction (2013)From tourist motivations to t…Experience value: antecedents and consequences (2013)Experience value: antecedents…DEVELOPING DESTINATION LOYALTY: THE CASE OF HAINAN ISLAND (2013)DEVELOPING DESTINATION LOYALT…Patterns of tourists' emotional responses, satisfaction, and intention to recommend (2011)Patterns of tourists' emotion…Determinants of Daily Happiness on Vacation (2011)Determinants of Daily Happine…Destination Attributes' Evaluation, Satisfaction and Behavioural Intentions: a Structural Modelling Approach (2011)Destination Attributes' Evalu…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Development of a Scale to Measure Memorable Tourism Experiences (2010)Exploring the essence of memorable tourism experiences (2011)A circumplex model of affect. (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Attitudes and Predicting Social Behavior (1980)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)How destination image and evaluative factors affect behavioral intentions? (2006)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Measuring Service Quality: A Reexamination and Extension (1992)Tourist satisfaction a cognitive-affective model (2008)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Workplace spirituality and employee work attitudes (2003)Positive Psychology in Clinical Practice (2004)Media, Tasks, and Communication Processes: A Theory of Media Synchronicity1 (2008)What is job satisfaction? (1969)Employee reactions to job characteristics. (1971)Self‐determination theory and work motivation (2005)A model of destination branding: Integrating the concepts of the branding and destination image (2010)Antecedents of Tourists’ Loyalty to Mauritius (2011)Destination image and tourist loyalty: A meta-analysis (2013)
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References

  • 2017The Motivation to Work5,564 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2003An examination of the effects of motivation and satisfaction on destination loyalty: a structural model3,379 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1967Work and the Nature of Man.3,169 cited
  • 2000Quality, satisfaction and behavioral intentions2,686 cited
  • 2001Tourism image, evaluation variables and after purchase behaviour: inter-relationship1,879 cited
  • 2000Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination1,271 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 1995The determinants of service quality: satisfiers and dissatisfiers1,032 cited
  • 2005Travel Anxiety and Intentions to Travel Internationally: Implications of Travel Risk Perception1,012 cited
  • 2000The destination product and its impact on traveller perceptions966 cited
  • 1993A typology of retail failures and recoveries871 cited
  • 2001Repeaters' behavior at two distinct destinations

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856 cited
  • 1992A Catastrophe Model for Developing Service Satisfaction Strategies812 cited
  • Cited by

    • 2014What makes a destination beautiful? Dimensions of tourist aesthetic judgment449 cited
    • 2011Patterns of tourists' emotional responses, satisfaction, and intention to recommend395 cited
    • 2013DEVELOPING DESTINATION LOYALTY: THE CASE OF HAINAN ISLAND340 cited
    • 2015Destination service quality, affective image and revisit intention: The moderating role of past experience313 cited
    • 2015Components of cultural tourists’ experiences in destinations310 cited
    • 2013From tourist motivations to tourist satisfaction293 cited
    • 2011Destination Attributes' Evaluation, Satisfaction and Behavioural Intentions: a Structural Modelling Approach266 cited
    • 2011Determinants of Daily Happiness on Vacation254 cited
    • 2013Research priorities in park tourism248 cited
    • 2015Factors influencing sport tourists’ revisit intentions224 cited
    • 2013Experience value: antecedents and consequences214 cited
    • 2013The impacts of weather on tourist travel204 cited
    • 2015Holiday recovery experiences, tourism satisfaction and life satisfaction – Is there a relationship?202 cited
    • 2020A socio-psychological conceptualisation of overtourism192 cited
    • 2016A formative model of the relationship between destination quality, tourist satisfaction and intentional loyalty: An empirical test in Vietnam178 cited
    • 2017Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model178 cited