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ArticleDetecting the migration of mobile service customers using fuzzy clustering

Indranil Bose2014

Article2014

Detecting the migration of mobile service customers using fuzzy clustering

Indranil Bose · Xi Chen

36 citations·0/0 files stored·Information & Management

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Customer churn and segmentation Advanced Clustering Algorithms Research Data Mining and Machine Learning Applications

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References

1965Fuzzy sets 1996Fuzzy sets 1994Customer Loyalty: Toward an Integrated Conceptual Framework 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1997Market Segmentation: Conceptual and Methodological Foundations 2003The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration 1998Customer lifetime value: Marketing models and applications 2004"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors

Cited by

2023An Extended RFM Model for Customer Behaviour and Demographic Analysis in Retail Industry 2018Customer Behavior Mining Framework (CBMF) using clustering and classification techniques 2021Churn Management in Telecommunications: Hybrid Approach Using Cluster Analysis and Decision Trees 2024Optimizing Customer Retention in the Telecom Industry: A Fuzzy-Based Churn Modeling with Usage Data 2020A literature review of the current applications of machine learning and their practical implications

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Year2014

Typearticle

Published2014-11-21

VenueInformation & Management

ISSN-L0378-7206

Languageen

Citations36

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1016/j.im.2014.11.001

openalex_workW2008946367

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2017A customer segmentation framework for targeted marketing in telecommunication